Admin Support Practice Exam

About Admin Support
Administrative support workers help executives with the day-to-day running of the business by assisting with clerical and administrative processes. This job involves tasks such as organizing meetings and travel arrangements, responding to inquiries, and implementing office procedures and systems.

Why is Admin Support important?
Administrative support staff has to manage various calendars, schedule appointments, and keep the office efficiently.

Who should take the Admin Support Exam?
•    Office Assistants
•    Administrative Support professionals
•    Secretary
•    Anyone who wants to assess their Admin Support skills
•    Any professional with skills and knowledge on Admin Support
•    Anyone interested in Admin Support

Knowledge and Skills required for the Admin Support

Specific skills are needed to excel in career of admin support which includes analytical bent of mind and quick learning skills.

Admin Support Practice Exam Objectives

Admin Support exam focuses on assessing you in concepts and application of basic office administration, MS-Word, MS-Excel, internet and record management

Admin Support Practice Exam Pre-requisite

There are no prerequisites for the Admin Support exam. Candidates who are well versed  in office administration can easily clear the exam.

Admin Support Certification Course Outline

1. Office Administration Basics
1.1 What is Office Administration
1.2 Why Office Administration
1.3 Who is Office Administrator
1.4 Skill Set for Office Administration
1.5 Office Administration Roles
1.6 Office Administrator Evolution

2. Telephone Usage
2.1 Telephone Manners
2.2 Telephone Etiquettes
2.3 Voice Mail Etiquettes

3. Office Communications and Mailing
3.1 Mailing Services
3.2 Addressing Envelopes
3.3 Effective Office Meetings
3.4 Office memos
3.5 Incoming Mail
3.6 Outgoing Mail
3.7 Fundamentals activities of mail handling department
3.8 Mail Automation

4. Visitor Management
4.1 Managing Office Visitors
4.2 Appointments System

5. Travel arrangement and Hotel Reservation
5.1 Hotel Reservations
5.2 Hotel Accommodation

6. Meetings
6.1 Types of Meetings
6.2 Type of Committees
6.3 Meeting Arrangement
6.4 Meeting Terminologies Glossary
6.5 Meeting Management
6.6 Meeting Room Arrangements
6.7 Planning and Scheduling Meeting
6.8 Meeting Minutes

7. Records Management
7.1 Filing and Record Keeping
7.2 Purpose of Record Management
7.3 Features of Effective Record Management
7.4 Information Types
7.5 Information Access
7.6 Type of Files
7.7 Procedure of Classification
7.8 Methods of Filing
7.9 Systems of Filing
7.10 Administrative Audit

8. Office Automation
8.1 Benefits of Office Automation
8.2 Limitations of Office Automation
8.3 Duplicating Machine
8.4 Photocopying Machine
8.5 FAX (Facsimile)
8.6 Dictaphone
8.7 Desktop Publishing (DTP)
8.8 Time recording machine
8.9 Document Shredder
8.10 Telecom Equipments

9. Keyboard Skills
9.1 Key Layout
9.2 Finger Mapping
9.3 Paragraphing
9.4 Syllabification of Words
9.5 Punctuation Rules

10. Word Processing - MS-Word 2013
10.1 MS-Word Basics
10.2 Working With Documents
10.3 Customize the Word Environment
10.4 Editing a Document
10.5 Formatting Text
10.6 Formatting Paragraphs
10.7 Styles
10.8 Graphics
10.9 Proofing a Document
10.10 Page Formatting
10.11 Macros
10.12 Lists
10.13 References and Citations
10.14 Track Changes

11. Spreadsheet - MS-Excel 2013
11.1 Excel 2013 Basics
11.2 Workbook and Worksheet
11.3 Manipulating Data
11.4 Worksheet Formatting
11.5 Page Properties and Printing
11.6 Excel Formulas
11.7 Sort and Filter
11.8 Charts
11.9 Macros

12. Presentation Software - MS-PowerPoint 2013
12.1 MS-PowerPoint 2013 Basics
12.2 PowerPoint Presentation
12.3 Slide Formatting
12.4 Slide Effects and Slide Show
12.5 Printing and Publishing

13. Database
13.1 Basics (Database, Record, Primary Key, Field, data types) and MS Access Interface

14. Networking and Internet
14.1 Networking Concepts
14.2 Network types
14.3 Internet
14.4 Web Browser
14.5 Uploading and download files
14.6 E-mail
14.7 E-mail components (address, signature, attachments)
14.8 Managing e-mail account
14.9 Web based e-mail
14.10 Digital signature

15. Hardware Troubleshooting
15.1 Hardware Components
15.2 Ports
15.3 Storage device Troubleshooting
15.4 Keyboard Troubleshooting
15.5 Keyboard Maintenance
15.6 Mouse Troubleshooting
15.7 Mouse Maintenance
15.8 Monitor Troubleshooting
15.9 Troubleshoot Monitor
15.10 Printer Troubleshooting
15.11 Printer Maintenance

16. Stress Management
16.1 Consequences of Stress
16.2 Reason/Causes of Stress
16.3 Signs of stress
16.4 Techniques of Stress Management

17. Time Management
17.1 Time Management Techniques

18. Effective Working Relationships
18.1 What is a good working relationship?
18.2 Building Good Work Relationships
18.3 Working Relationships Types

Exam Format and Information
Certification name – Admin Support Certification
Exam duration – 60 minutes
Exam type - Multiple Choice Questions
Eligibility / pre-requisite - None
Exam language - English
Exam format - Online
Passing score - 25
Exam Fees  - INR 1199