Aviation Ground Staff

About Aviation Ground Staff

In the aviation sector, ground crew and ground staff perform a variety of tasks at airports. Passengers' security and comfort are ensured by ground workers, who also check bags, give out information, help those who need it, confirm reservations, and sell tickets.

Aviation ground staff plays a important role in ground handling duties for an airline hence, there is huge demand for aviation ground staff in airlines across the globe. The demand for ground staff is increasing with launch of new airlines.

Ground crew members get access to a

• significant discount on air travel for both personal and family usage.
  
• Advantages of life insurance.
• Perks of health insurance.
• Benefits from company kits and allowance.
• pick-up and drop-off services.

Why is Aviation Ground Staff important?
Aviation ground staff is important as they are needed to

• ensure the safety and comfort of passengers
• responsible for checking in baggage
• providing flight related information to passengers
• assisting any disabled passenger on the flight for boarding and de-boarding
• providing confirmation for reservations
• selling tickets on the counter for last minute flyers
  

Who should take the Aviation Ground Staff Exam?

• Customer care executives
  
• Student enrolled in or have already completed their 10+2 in any stream or in a three-year engineering degree from a recognized board or university.
• Anyone interested to work in aviation industry
  

Knowledge and Skills required for the Aviation Ground Staff

Critical thinking and communication skills helps candidate to gain quick success for career in aviation ground staff.

Aviation Ground Staff Practice Exam Objectives

Aviation Ground Staff exam focuses on assessing your skills and knowledge in airline reservation, ramp management, check-in procedures and arrival procedures.

Aviation Ground Staff Practice Exam Pre-requisite

There are no prerequisites for the Aviation Ground Staff exam. Candidates who are well versed  in customer service can easily clear the exam.

Aviation Ground Staff Certification Course Outline

1. Airport Division
2. Aviation Fundamentals
3. Reservation includes Baggage screening and Queue Management
4. Check-in Procedures
5. Baggage Make-Up Area
6. Security Hold Area and boarding gate
7. Boarding Gate Formalities and Announcements
8. Arrival Procedures
9. Ramp Management
10. Frequent Flyer Program

Exam Format and Information
Certification name – Aviation Ground Staff Certification
Exam duration – 60 minutes
Exam type - Multiple Choice Questions
Eligibility / pre-requisite - None
Exam language - English
Exam format - Online
Passing score - 25
Exam Fees  - INR 1199