Back Office Support Practice Exam

About Back Office Support
The back office is the main backbone of a business as it supports the front office or customer facing part of an organization.  Back office provides support for record maintenance, complying with local laws and regulations, accounting, and IT support.

Back Office support though do not directly link to customer support but have a profound impact on the customer experience.

Back Office Support helps in quick resolution of customer queries and problems being faced by providing the requisite structure to the front office.

In most companies, the back-office provides following functions
•    Corporate policy compliance
•    Compliance to local laws and regulations
•    Managing online and offline records
•    Managing IT infrastructure for effective and efficient delivery of IT services
•    Managing Finances
•    Customer order management   
•    Technical support   

Why is Back Office Support important?
Back Office support is crucial for a company as it it=s the backbone on which the front office functions.

The quality and service effectiveness provided by the back office support impacts
•    Workflows
•    Company’s productivity.        
•    Data security
•    Customer satisfaction and delight

 Who should take the Back Office Support Exam?
•    Anyone who wants to assess their back office skills
•    Any professional with skills and knowledge on back office
•    Students
•    Business owner and Entrepreneurs

Back Office Support Exam Objectives
Back Office Support exam aims to not only assess you in supporting back office but also validate your skills in back office support.

Back Office Support Exam Prerequisite

Back Office Support has no prerequisites. Candidate should be well versed  in concepts and techniques for supporting back office processes to clear the exam.

Back Office Support Certification Course Outline

1. Back Office Management
1.1 What is Back Office Management
1.2 Why Back Office Management
1.3 Who is Back Office Manager
1.4 Skill Set for Back Office Management
1.5 Back Office Management Roles
1.6 Back Office Management Evolution

2. Office Communications and Mailing
2.1 Mailing Services
2.2 Addressing Envelopes
2.3 Effective Office Meetings
2.4 Office memos
2.5 Incoming Mail
2.6 Outgoing Mail
2.7 Fundamentals activities of mail handling department
2.8 Mail Automation

3. Records Management
3.1 Filing and Record Keeping
3.2 Purpose of Record Management
3.3 Features of Effective Record Management
3.4 Information Types
3.5 Information Access
3.6 Type of Files
3.7 Procedure of Classification
3.8 Methods of Filing
3.9 Systems of Filing
3.10 Administrative Audit

4. Keyboard Skills
4.1 Key Layout
4.2 Finger Mapping
4.3 Paragraphing
4.4 Syllabification of Words
4.5 Punctuation Rules

5. Word Processing - MS-Word 2013
5.1 MS-Word Basics
5.2 Working With Documents
5.3 Customize the Word Environment
5.4 Editing a Document
5.5 Formatting Text
5.6 Formatting Paragraphs
5.7 Styles
5.8 Graphics
5.9 Proofing a Document
5.10 Page Formatting
5.11 Macros
5.12 Lists
5.13 References and Citations
5.14 Track Changes

6. Spreadsheet - MS-Excel 2013
6.1 Excel 2013 Basics
6.2 Workbook and Worksheet
6.3 Manipulating Data
6.4 Worksheet Formatting
6.5 Page Properties and Printing
6.6 Excel Formulas
6.7 Sort and Filter
6.8 Charts
6.9 Macros

7. Presentation Software - MS-PowerPoint 2013
7.1 MS-PowerPoint 2013 Basics
7.2 PowerPoint Presentation
7.3 Slide Formatting
7.4 Slide Effects and Slide Show
7.5 Printing and Publishing

8. Database
8.1 Basics (Database, Record, Primary Key, Field, data types) and MS Access Interface

9. Networking and Internet
9.1 Networking Concepts
9.2 Network types
9.3 Internet
9.4 Web Browser
9.5 Uploading and download files
9.6 E-mail
9.7 E-mail components (address, signature, attachments)
9.8 Managing e-mail account
9.9 Web based e-mail
9.10 Digital signature

10. Hardware Troubleshooting
10.1 Hardware Components
10.2 Ports
10.3 Storage device Troubleshooting
10.4 Keyboard Troubleshooting
10.5 Keyboard Maintenance
10.6 Mouse Troubleshooting
10.7 Mouse Maintenance
10.8 Monitor Troubleshooting
10.9 Troubleshoot Monitor
10.10 Printer Troubleshooting
10.11 Printer Maintenance

Exam Format and Information
Certification name – Certificate in Back Office Support
Exam duration – 60 minutes
Exam type - Multiple Choice Questions
Eligibility / pre-requisite - None
Exam language - English
Exam format - Online
Passing score - 25
Exam Fees  - INR 1199