BPO Sales Practice Exam

About BPO Sales
BPO or Business process outsourcing, provide a low cost solution for managing business processes for an organization. Companies outsource their non-core business process to a BPO so as to focus on their core strengths.

Sales is a business process involving increasing the sales of company’s products or service.

Sales as a process has three main steps, as
•    Prospecting
•    Objection handling
•    Closing

A high performing sales team manages the process effectively at each step.  The y invest in creating a good first impression, understand a customer’s needs and wants, and then tailor their talking points to address how the product or service addresses the customer’s requirements.  

BPOs are managing sales process for companies across the globe. Sales BPO is providing a cost-effective solution to companies across the world to outsource sales so as to focus on their core competencies. Outsource company takes complete responsibility of the sales process as per the agreement and SLA with clear deliverables.  

Why is BPO Sales important?
Sales BPO offers many benefits hence; it has become important to companies across the globe.
Benefits of Sales BPO are as
•    Lower costs
•    Higher efficiency.
•    Complete process control
•    Clear deliverables and performance as per SLA
•    Client company can focus on core business function

Who should take the BPO Sales Exam?
•    Sales professionals
•    BPO professionals
•    Sales managers and senior executives
•    Anyone who wants to assess their Sales skills

BPO Sales Exam Objectives

The BPO Sales exam is focused on testing your skills in BPO sales skills.

BPO Sales Exam Prerequisite

BPO Sales exam has no prerequisites.

BPO Sales Certification Course Outline
1. BPO Basics
1.1 What is BPO
1.2 BPO Benefits
1.3 BPO Types

2. Functions of Salesperson
2.1 The Effective Sales Executive
2.2 Nature of Sales Management Positions
2.3 Position Guide-Sales Manager
2.4 Functions Of The Sales Executive
2.5 Qualities of Effective Sales Executives
2.6 Relations with Top Management
2.7 Relations with Managers of Other Marketing Activities

3. Customer Handling
3.1 Understanding Customer Behaviour
3.2 Customers Expectations
3.3 Building Customer Relationship

4. Call Preparation
4.1 Product or Service Knowledge
4.2 Knowing the Purpose of Each Call
4.3 Call Scripts

5. BPO Sales Process
5.1 Vaulting the Hurdle
5.2 Catching the Prospect’s Interest
5.3 Investigation
5.4 Making the Sales Presentation
5.5 Overcoming Objections
5.6 Closing

6. Team Work
6.1 Formation of a Team

7. Stress Management
7.1 Consequences of Stress
7.2 Reason/Causes of Stress
7.3 Signs of stress
7.4 Techniques of Stress Management

8. Time Management
8.1 Time Management Techniques


Exam Format and Information
Certification name – BPO Sales Certification
Exam duration – 60 minutes
Exam type - Multiple Choice Questions
Eligibility / pre-requisite - None
Exam language - English
Exam format - Online
Passing score - 25
Exam Fees  - INR 1199