C_C4H510_01 SAP Certified Application Associate - SAP Service Cloud 1911

C_C4H510_01 SAP Certified Application Associate - SAP Service Cloud 1911

The C_C4H510_01 SAP Certified Application Associate - SAP Service Cloud 1911 certification validates the knowledge and skills of professionals in implementing and managing SAP Service Cloud solutions. The SAP certification validates  your skills in the planning, configuration, and execution of SAP Service Cloud projects, for enhancing customer service processes and service delivery. Candidates are assessed on knowledge of various functionalities, like  ticket management, service analytics, and integration with other SAP solutions.
Why is C_C4H510_01 SAP Certified Application Associate - SAP Service Cloud 1911 important?

• Validates expertise in implementing SAP Service Cloud solutions.
• Enhances career opportunities in customer service and support roles.
• Confirms understanding of key service cloud functionalities and processes.
• Demonstrates the ability to improve customer engagement and satisfaction.
• Supports organizations in optimizing service management processes.
• Confirms knowledge of integration capabilities with other SAP solutions.

Who should take the C_C4H510_01 SAP Certified Application Associate - SAP Service Cloud 1911 Exam?

• SAP Service Consultant
• Customer Service Manager
• Service Operations Manager
• SAP Service Cloud Implementation Specialist
• Customer Support Specialist
• Business Process Analyst (Service)
• CRM Consultant
• Technical Support Engineer
• IT Service Management (ITSM) Consultant
• Service Delivery Manager

C_C4H510_01 SAP Certified Application Associate - SAP Service Cloud 1911 Certification Course Outline
The C_C4H510_01 SAP Certified Application Associate. SAP Service Cloud 1911 Certification covers the following topics -

Module 1. Service Objects> 12%
Module 2. Data Management > 12%
Module 3. User Management (8% - 12%)
Module 4. Communication Channel and Knowledge Base (8% - 12%)
Module 5. Service Business Process (8% - 12%)
Module 6. Service Elements and Notification (8% - 12%)
Module 7. Basic Setup Settings (8% - 12%)
Module 8. Reporting < 8%
Module 9. Personalization and Extensibility < 8%
Module 10. Maintenance Plan < 8%
Module 11. Contracts and Case Management < 8%