C_C4H510_04 - SAP Certified Application Associate – SAP Service Cloud 2011

C_C4H510_04 - SAP Certified Application Associate – SAP Service Cloud 2011

The C_C4H510_04 - SAP Certified Application Associate – SAP Service Cloud 2011 certification is designed for individuals who want to validate their skills in implementing and managing SAP Service Cloud solutions. The  SAP certification assess your knowledge of the core functionalities of SAP Service Cloud, service processes, service order management, and customer service analytics. Candidates are validated to optimize service processes and enhance customer engagement.
Why is C_C4H510_04 - SAP Certified Application Associate – SAP Service Cloud 2011 important?

• Confirms expertise in SAP Service Cloud, enhancing professional credibility in customer service management.
• Validates the ability to implement and optimize service processes effectively.
• Increases career opportunities in customer service and CRM roles.
• Supports organizations in improving customer satisfaction through skilled personnel.
• Demonstrates knowledge of best practices for service management and analytics.
• Enhances professional growth in the rapidly evolving field of cloud-based customer service solutions.

Who should take the C_C4H510_04 - SAP Certified Application Associate – SAP Service Cloud 2011 Exam?

• SAP Service Cloud Consultant
• Customer Service Manager
• CRM Specialist
• Business Analyst
• Service Delivery Manager
• IT Project Manager
• Customer Experience Manager
• Support Analyst

C_C4H510_04 - SAP Certified Application Associate – SAP Service Cloud 2011 Certification Course Outline
The C_C4H510_04 - SAP Certified Application Associate – SAP Service Cloud 2011 Certification covers the following topics -

Section 1. Understanding Service Objects (> 12%)
Section 2. Overview of User Management (8% - 12%)
Section 3. Understanding Communication Channel and Knowledge Base (8% - 12%)
Section 4. Overview of Service Business Process (8% - 12%)
Section 5. Understanding Service Elements and Notification (8% - 12%)
Section 6. Overview of Data Management (8% - 12%)
Section 7. Basic Setup Settings (8% - 12%)
Section 8. Understanding the concept of Reporting (< 8%)
Section 9. Overview of Maintenance Plan (< 8%)
Section 10. Understand about Personalization and Extensibility (< 8%)
Section 11. Overview of Contracts and Case Management (< 8%)