C_C4H450_21 - SAP Certified Integration Associate – SAP Sales and Service Cloud Practice Exam

The C_C4H450_21 - SAP Certified Integration Associate – SAP Sales and Service Cloud certification is designed to validate the skills and knowledge of individuals working with SAP's Sales and Service Cloud solutions. This certification assess you on the integration capabilities and functionalities of SAP Sales and Service Cloud, to connect various business processes and systems. The SAP certification validates your knowledge of how to implement and manage integrations between SAP and non-SAP systems, for seamless data flow and increased business operations. The certification attests to your skills to optimize sales and service functions through effective integration strategies.
Why is C_C4H450_21 - SAP Certified Integration Associate – SAP Sales and Service Cloud important?

• Validates expertise in integrating SAP Sales and Service Cloud with other applications.
• Enhances career opportunities in sales and service management roles.
• Demonstrates knowledge of best practices for cloud integrations.
• Supports organizations in improving their sales and service processes through effective integration.
• Establishes a benchmark for skills required in the cloud-based sales and service environment.
• Increases credibility and trust among employers regarding integration competencies.

Who should take the C_C4H450_21 - SAP Certified Integration Associate – SAP Sales and Service Cloud Exam?

• Integration Consultant
• SAP Sales and Service Cloud Consultant
• Business Process Analyst
• Application Architect
• Solution Architect
• Sales Operations Manager
• Service Operations Manager

Skills Evaluated

Candidates taking the certification exam on the C_C4H450_21 - SAP Certified Integration Associate – SAP Sales and Service Cloud is evaluated for the following skills:

• Proficiency in integration scenarios involving SAP Sales and Service Cloud.
• Ability to configure and manage integration flows between different systems.
• Understanding of APIs and data modeling within the SAP ecosystem.
• Skills in troubleshooting and resolving integration-related issues.
• Knowledge of best practices for maintaining data integrity during integrations.
• Capability to implement security measures for integrated systems.

C_C4H450_21 - SAP Certified Integration Associate – SAP Sales and Service Cloud Certification Course Outline
The C_C4H450_21 - SAP Certified Integration Associate – SAP Sales and Service Cloud Certification covers the following topics -

Module 1. Understanding Integration Connectivity (> 12%)

• Explain technical integration connectivity and the use of SAP Web Dispatcher/SAP Cloud Connector to integrate SAP Sales and SAP Service Cloud with SAP S/4HANA.

Module 2. Understanding SAP ERP, SAP S/4HANA and SAP CRM Configuration (> 12%)

• Explain the configuration of an on-premise SAP S/4HANA, SAP ERP and SAP CRM system using SAP Cloud Platform Integration to integrate with SAP Sales and SAP Service Cloud.

Module 3. Understanding Data Replication (> 12%)

• Explain initial load, replication and data filtering scenarios from on-premise systems to SAP Sales and SAP Service Cloud.

Module 4. Understanding SAP Sales and Service Cloud Integration Foundations (> 12%)

• Explain integration technology to integrate SAP Sales and SAP Service Cloud with SAP S/4HANA, SAP Marketing Cloud, SAP ERP, SAP CRM and SAP Analytics Cloud.

Module 5. Understanding Middleware Configuration (8% - 12%)

• Explain to identify how to use and configure middleware to integrate SAP Sales and SAP Service Cloud with SAP S/4HANA.

Module 6. Understanding Extending the Integration (8% - 12%)

• Explain to identify the ways in which SAP Sales and SAP Service can be extended. Extend SAP Sales and SAP Service Cloud and the integration using provided tools.

Module 7. Understanding Monitoring (8% - 12%)

• Explain monitoring of message flows between SAP S/4HANA and SAP Sales and SAP Service Cloud.

Module 8. Understanding SAP Sales and Service Cloud and APIs (8% - 12%)

• Explain how to configure SAP Sales and SAP Service Cloud for integration with SAP S/4HANA. Describe open API's with SAP OData services