C_FSM_2211_ SAP Certified Application Associate - SAP Field Service Management Practice Exam

The C_FSM_2211 exam SAP Certified Associate - SAP Field Service Management confirms that the candidate has the essential and foundational knowledge necessary for the application consultant profile. This certification demonstrates the candidate's comprehensive understanding and functional configuration abilities, enabling them to contribute as a team member in an SAP Field Service Management project under supervision. Recommended as an entry-level qualification, this certification exam emphasizes the importance of combining educational courses with practical experience to prepare effectively. Exam questions assess the candidate's ability to apply acquired knowledge effectively, making hands-on experience invaluable for success.

Who should take the exam?

The suitable audience for the C_FSM_2211 - SAP Certified Associate - SAP Field Service Management exam consists of:

• Individuals who want to demonstrate their understanding of the core functionalities and configuration aspects of SAP Field Service Management (FSM). 
• SAP Consultants with Basic FSM Experience
• Professionals Seeking FSM Consultant Certification
• Those Transitioning to SAP FSM

Exam Details 

• Exam Code: C_FSM_2211
• Exam Name: SAP Certified Associate - SAP Field Service Management
• Exam Languages: English
• Exam Questions: 80 Questions
• Time: 180 minutes
• Passing Score: 70%

Course Outline 

The Exam covers the given topics  - 

Domain 1: Overview of Smartforms > 12%

• Outline the use cases of Smartforms and how to create and use them. 

Domain 2: Architecture and Administration > 12%

• Know the main architectural components as well as the basic features of the administration module and where to access company settings, permission settings, and business rules.

Domain 3: Planning and Dispatching > 12%

• Outline the features of Planning and Dispatching and know how to create and assign a service call.

Domain 4: Mobile SAP Field Service Management application > 12%

• Explain the features of mobile Field Service Management application and know how to accept, execute and close a service call.

Domain 5: Analytics and Reports 8% - 12%

• Explain where to find analytic reports in SAP Field Service Management and how effectively use them for reporting purposes.

Domain 6: Master Data Management 8% - 12%

• Explain all the components of Master Data Management and know how the data model is used within SAP Field Service Management. 

Domain 7: Crowd Workforce < 8%

• Explain the basic concept of Crowd service and the benefits it brings to SAP Field Service Management.

Domain 8: Integrations < 8%

• Explain the basic concepts of integration between SAP Field Service Management and other products and end-to-end process flow.

Domain 9: Customer Self-Service < 8%

• Explain the entire end-to-end execution steps starting from consumer self-service, generating a service call, and executing it.

Domain 10: Business Rules < 8%

• Know the advantages of using business rules and how to apply them for different use cases.