CIS-Project Portfolio Management (PPM) Implementer Practice Exam

The CIS-Project Portfolio Management (PPM) Implementer certification validates your ability to implement, configure, and maintain the ServiceNow Project Portfolio Management (PPM) application. This solution helps organizations streamline project and portfolio management processes, improve resource allocation, and gain better visibility into project performance.

Who should pursue the CIS-PPM Implementer Certification?

This certification is ideal for individuals seeking to:

• Launch or advance their careers as ServiceNow PPM consultants, project managers, or IT professionals specializing in project portfolio management tools.
• Demonstrate their expertise in configuring and administering ServiceNow PPM features and functionalities.
• Gain a strong foundation for working with ServiceNow PPM and implementing project portfolio management solutions within organizations.
• Effectively contribute to ServiceNow PPM projects by applying their implementation and configuration skills.

Key Skills and Knowledge Assessed:

The CIS-PPM Implementer exam focuses on various areas related to implementing and managing ServiceNow PPM, including:

• ServiceNow PPM application overview: Understanding the core functionalities and capabilities of ServiceNow PPM.
• PPM base configuration: Configuring core PPM settings, user roles, and security permissions.
• Idea and Demand Management: Configuring workflows for capturing, evaluating, and prioritizing project ideas and demands.
• Project and Portfolio Configuration: Setting up project templates, defining project stages and workflows, and customizing project dashboards and reports.
• Resource Management: Configuring resource pools, allocating resources to projects, and managing resource capacity.
• Integration with other ServiceNow applications: Understanding how ServiceNow PPM integrates with other ServiceNow applications like Service Management and Change Management.

Exam Details:

• Exam Provider: ServiceNow
• Format: Multiple-choice questions
• Number of Questions: Typically around 40-60 (subject to change)
• Duration: 120 minutes
• Passing Score: Minimum score not publicly disclosed by ServiceNow (generally around 70%)
• Delivery: Testing center or online proctored
  

Course Outline 

PPM Implementation Overview 2%

• Overview of PPM
• PPM Business Outcome Model
• PPM Personas
• Now Create Methodology

PPM Application Overview 22%

• Plugins
• Tables & Data Models
• Properties & Preferences
• User & Role Administration
• Group Administration

Idea & Demand Configuration 21%

• Configuring Idea
• Idea to Task Process Flow
• Idea to Demand
• Defining Stakeholders
• Assessments
• Demand Visualization Capabilities

Project Configuration 21%

• Project Templates
• Project Workspace
• Planning Console
• Investment Portal
• Status Reports
• RIDAC

PPM Teamspace Configuration 2%

• Architecture
• Roles & Tables
• Teamspace Configuration

Resource Management Configuration 17%

• Resource Allocation Workbench
• State, Schedules, Calendars & Reports

PPM Financials 8%

• Cost Types & Fiscal Calendar
• Financial Baseline & Planning Grid
• Multi-Currency
• Rate Model
• Investment Funding

Time Tracking Configuration 5%

• Generate a Time Card
• Categories & Policies
• Rate Types

PPM Performance Analytics, Reporting & Dashboards 2%

• Performance Analytics
• Reporting
• Dashboards