CIS-Software Asset Management Practice Exam

ServiceNow offers the CIS-SAM exam, also known as the Certified Implementation Specialist - Software Asset Management exam. It validates your knowledge and skills in configuring, implementing, and maintaining the ServiceNow Software Asset Management (SAM) Professional application.

Who Should Take This Exam?

This certification is ideal for:

• IT professionals who work with ServiceNow SAM and want to demonstrate their expertise in managing software assets within the platform.
• Individuals seeking to specialize in software asset management using ServiceNow solutions.
• Professionals aiming to advance their careers in IT asset management or related fields.

Prerequisites

Completion of the ServiceNow Software Asset Management training is a mandatory prerequisite. This training provides the foundational knowledge and skills tested in the exam.

Roles and Responsibilities 

• Configure and customize the ServiceNow SAM application to meet specific organizational needs.
• Manage software licenses effectively, including discovery, entitlement, compliance, and optimization.
• Utilize features like automated workflows, reporting, and data analysis within ServiceNow SAM.

• Troubleshoot and resolve issues related to ServiceNow SAM functionality.

Exam Details

• Exam Name: CIS-Software Asset Management
• Number of Questions: 60
• Exam Format: Multiple-choice
• Exam fee: $150

Course Outline

The important domains and their topics that the CIS-Software Asset Management exam covers are: 

1. Software Asset Core Overview & Fundamentals 14%

Software Asset Management Basics

Process Architecture

Application Introduction and Recommended Practices

2. Data Integrity – Attributes and Sources for the Data 28%

Importing Data

Software Discovery and Normalization

Content Service

3. Practical Management of Software Compliance 30%

Products and Models

License Metrics, Entitlements, and Allocations

Software Reconciliation

4. Operational Integration of Software Processes 13%

Contract and Change Management

Service Catalog and Procurement

Software Remediation

5. Extending SAM 15%

Software Model Lifecycle and Retirement

Software Installation Optimization

Reporting, Implementation, and Maintenance