Cisco Certified Technician Supporting Cisco Collaboration Devices (100-890 CLTECH) Practice Exam

The Cisco Certified Technician Supporting Cisco Collaboration Devices (100-890 CLTECH) certification validates a technician’s ability to support and troubleshoot Cisco collaboration devices such as phones, video endpoints, and other devices that enable communication within an enterprise. This certification focuses on key aspects such as hardware, software, and basic troubleshooting of Cisco collaboration devices. It’s designed for professionals who work with Cisco collaboration technologies in small to medium-sized enterprise environments and are responsible for supporting collaboration solutions deployed by Cisco. This certification prepares individuals to solve problems with Cisco’s collaboration products effectively, ensuring smooth operations for businesses relying on these technologies.
Why is Cisco Certified Technician Supporting Cisco Collaboration Devices (100-890 CLTECH) important?

• Demonstrates proficiency in troubleshooting and supporting Cisco collaboration devices.
• Validates the technician's ability to configure, monitor, and support collaboration devices, ensuring optimal operation.
• Enhances job prospects in collaboration device support and maintenance roles.
• Ensures the technician can perform routine diagnostics, repairs, and replacements on Cisco collaboration systems.
• Aligns with industry standards for enterprise collaboration solutions and technology support.

Who should take the Cisco Certified Technician Supporting Cisco Collaboration Devices (100-890 CLTECH) Exam?

• Collaboration Support Technician
• Network Support Technician
• Help Desk Technician
• IT Support Specialist
• Cisco Collaboration Device Technician

Skills Evaluated

Candidates taking the certification exam on the Cisco Certified Technician Supporting Cisco Collaboration Devices (100-890 CLTECH) is evaluated for the following skills:

• Installation and configuration of Cisco collaboration devices, including IP phones, video endpoints, and related hardware.
• Troubleshooting issues related to Cisco collaboration devices, networks, and software.
• Understanding of voice over IP (VoIP) and video conferencing technologies.
• Knowledge of Cisco Unified Communications Manager and related services.
• Basic network diagnostics and ability to resolve common hardware and software issues in collaboration devices.

Cisco Certified Technician Supporting Cisco Collaboration Devices (100-890 CLTECH) Certification Course Outline
The Cisco Certified Technician Supporting Cisco Collaboration Devices (100-890 CLTECH) Certification covers the following topics -

Module 1. Collaboration Environment

• Illustrating the VOIP infrastructure

• Explaining Cisco converged networks

• Cisco Collaboration Technology and Solutions

• Cisco Unified Communication Manager (CUCM)

• Cisco Meeting Server and TelePresence Management Suite

Module 2. Cisco Collaboration Endpoints Equipment and Hardware

• Cisco Webex Desktop Series (DX70, DX80, DeskPro) Hardware Components

• Cisco Webex Board (70, 70S, 85S) Hardware Components

• Hardware components identification for Cisco Webex Room Kit (USB, Kit, Kit Mini, Kit Plus, Kit Pro) System
  

• Hardware components identification for Cisco Webex Room 55 (Single & Dual)/70 G2
  

• Hardware components identification for Cisco Webex Room Panorama (70, 70D) Immersive System
  

• Identification for Cisco MX (200 G2, 300 G2, 700, 800)/, SX (10, 20) Quick Set and SX80 Codec

• Hardware components for Cisco TelePresence IX-5000
  

• Cisco Collaboration Peripherals hardware

Module 3. Service Knowledge

• Illustrate common network tools used with Data, Video and Voice infrastructures

• Service-related tasks specific to Cisco Collaboration Products

• Service-related tasks specific to Cisco IP Phones

• Replace hardware due to failure or upgrade