Cisco Renewals Manager (700-805 CRM) Practice Exam

The Cisco Renewals Manager (CRM 700-805) exam is a one-hour assessment designed for individuals working as Renewals Managers for Cisco partners. It validates a candidate's knowledge of Customer Experience (CX) concepts and tools specific to the Renewals Manager role. Passing this exam fulfills one of the requirements for Cisco Partners to achieve a Specialization in Customer Experience.

Who should take the exam?

This exam is ideal for professionals working in a Renewals Manager role for Cisco partner organizations. These individuals are responsible for managing the customer renewal process, ensuring a positive customer experience throughout.

Exam Details

• Exam Name: Cisco Renewals Manager
• Exam Code: 700-805 CRM
• Exam Duration: 60 minutes
• Exam Language: English, Japanese

Course Outline

The Exam covers the following topics - 

Topic 1: Understand Customer Success Foundation 10%

1.1 Define customer experience

1.2 Explain the stages throughout the customer lifecycle (choosing > using > loving)

1.3 Explain the financial implications of these metrics:

1.4 Explain the importance of recurring revenue

1.5 Describe recurring revenue financial terms

Topic 2: Learn about Customer Success 10%

2.1 Define customer success

2.2 Explain the key drivers creating the need for customer success

2.3 Explain the customer journey (purchase through adopt)

2.4 Explain different IT purchasing and consumption models

2.5 Explain the roles and responsibilities of the customer success team

2.6 Explain the assets used to define the perceived value, deliverables, and expectations

Topic 3: Roles and Responsibilities 30%

3.1 Describe the role of a Renewals Manager within the Lifecycle and the integration with various teams

3.2 Explain Renewals Manager tasks

3.3 Describe the measurements of success for the Renewals Manager role

3.4 Describe the renewal cycle for software and services

Topic 4: Understand Renewals Process 30%

4.1 Identify the steps to perform an end-to-end renewals motion with the customer in partnership with the account team

4.2 Identify and assess the current customer install base (CX-IB)

4.3 Identify the steps for developing a renewal quote

4.4 Identify the steps to process exceptions or non-standard elements of a renewal quote

4.5 Identify the steps for processing an order/p>

4.6 Identify upsell and cross-sell opportunities through renewals motion that can deliver higher value outcomes for the customer and incremental ARR for the vendor (CX Portfolio - Solution Support, Success Tracks, PLS-S)

4.7 Analyze risk assessment at T-90, T-60, and T-30 for all contracts, products, and services

4.8 Explain the deal management process in CCW-R

Topic 5: Learn about Cisco Tools and Processess 20%

5.1 Explain Smart Accounts and Smart Licensing

5.2 Describe the AutoQuote process

5.3 Use the visibility provided by tools such as PXP and CX-IB to position products, solutions, and services to the customer

5.4 Describe the drivers and the recommendations to improve the Partner Maturity score

5.5 Describe the capabilities of Lifecycle Advantage (LCA)

5.6 Describe the capabilities of Lifecycle Advantage - Customer Success (LCA-CS)

5.7 Describe Cisco programs to support partner renewals (CSPP)