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Cisco Unified Contact Center Enterprise Specialist (600-455 UCCED)

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Cisco Unified Contact Center Enterprise Specialist (600-455 UCCED)

The Cisco Unified Contact Center Enterprise Specialist (600-455 UCCED) certification is designed for IT professionals who work with Cisco Unified Contact Center solutions. It validates a candidate's ability to implement and configure complex contact center solutions using Cisco Unified Contact Center Enterprise (UCCE). This certification is aimed at those involved in designing, deploying, and troubleshooting Cisco's contact center technologies, ensuring smooth and efficient customer service operations in enterprise environments.
Why is Cisco Unified Contact Center Enterprise Specialist (600-455 UCCED) important?

  • Validates expertise in configuring Cisco Unified Contact Center Enterprise (UCCE) solutions.
  • Ensures knowledge of deploying complex contact center systems in large-scale environments.
  • Demonstrates the ability to manage customer interaction workflows and integration with telephony systems.
  • Recognized as a specialized skill in the IT industry, increasing employability.
  • Ensures proficiency in troubleshooting and maintaining UCCE systems.
  • Provides a competitive edge for professionals involved in enterprise-level customer service infrastructure.

Who should take the Cisco Unified Contact Center Enterprise Specialist (600-455 UCCED) Exam?

  • Unified Contact Center Engineers
  • Network Engineers specializing in contact center solutions
  • Contact Center Architects
  • Customer Experience Engineers
  • System Engineers
  • Solutions Architects
  • IT Support Engineers for Unified Contact Centers

Cisco Unified Contact Center Enterprise Specialist (600-455 UCCED) Certification Course Outline
The course outline for Cisco Unified Contact Center Enterprise Specialist (600-455 UCCED) Certification is

1. Describe the Features and Functionality of the Cisco Unified CCE Solution - 23%
2. Identify the Design Considerations for Cisco Unified Communications Manager in a Cisco Unified CCE Solution - 11%
3. Identify the Network Design Considerations in a Cisco Unified CCE Solution - 19%
4. Identify the Design Considerations for Cisco Unified ICM, Cisco Finesse, Cisco Unified CVP, and Cisco Unified Intelligence Center in a Cisco Unified CCE Solution - 23%
5. Describe the Sizing Process for Contact Center Resources and Cisco Unified CCE Components - 13%
6. Describe the Virtualization Environment for Contact Center Resources and Cisco Unified CCE Components - 11%


Cisco Unified Contact Center Enterprise Specialist (600-455 UCCED) FAQs

It is a certification that validates your ability to implement and configure Cisco's Unified Contact Center Enterprise solutions in large-scale environments.

Network engineers, contact center engineers, and professionals working with enterprise-level customer service solutions should take this exam.

Topics include UCCE architecture, deployment, scripting, reporting, integration with telephony systems, and troubleshooting.

No, the exam is theoretical, but hands-on knowledge is crucial for success.

Yes, it enhances your credentials in managing enterprise contact center solutions, making you more valuable to employers.

Yes, practical experience is highly recommended as the exam tests real-world implementation and troubleshooting skills.

Yes, the exam tests your understanding of scripting for customer interaction workflows in UCCE environments.

You can pursue roles such as Contact Center Engineer, Unified Communications Engineer, or Solutions Architect in large organizations.

The exam fee typically ranges between $300 to $400, depending on your location.

The exam consists of multiple-choice and scenario-based questions testing your knowledge of UCCE configurations and troubleshooting.