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Cisco Unified Contact Center Enterprise Specialist (600-460 UCCEIS)

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Cisco Unified Contact Center Enterprise Specialist (600-460 UCCEIS)

The Cisco Unified Contact Center Enterprise Specialist (600-460 UCCEIS) certification is designed to validate a candidate's knowledge and skills in deploying, implementing, and troubleshooting Cisco Unified Contact Center Enterprise (UCCE) solutions. This certification focuses on essential technologies for call centers and customer service environments, including system architecture, configuration, scripting, and troubleshooting. It is intended for professionals who work with Cisco’s enterprise-level contact center solutions, ensuring that they can manage complex customer interactions, integrate various communication channels, and provide reliable support.
Why is Cisco Unified Contact Center Enterprise Specialist (600-460 UCCEIS) important?

  • Validates expertise in deploying Cisco Unified Contact Center Enterprise (UCCE) solutions.
  • Ensures proficiency in designing and implementing contact center architecture.
  • Enhances the ability to configure and script customer interactions in UCCE environments.
  • Develops skills for troubleshooting issues within the contact center framework.
  • Prepares candidates to work with customer communication channels such as voice, email, and chat.
  • Certifies knowledge of integration with Cisco Unified Communications solutions.
  • Supports career advancement for IT professionals in customer support, help desks, and contact center environments.
  • Aligns with the growing need for skilled professionals to manage complex enterprise contact centers.

Who should take the Cisco Unified Contact Center Enterprise Specialist (600-460 UCCEIS) Exam?

  • Contact Center Engineer
  • UCCE Administrator
  • Network Engineer (Contact Center solutions)
  • Unified Communications Engineer
  • Technical Support Engineer (UCCE)
  • Customer Experience Specialist
  • IT Specialist (Contact Centers)
  • Systems Integrator (UCCE Solutions)
  • Solutions Architect (Unified Communications)
  • Telephony Support Engineer

Cisco Unified Contact Center Enterprise Specialist (600-460 UCCEIS) Certification Course Outline
The course outline for Cisco Unified Contact Center Enterprise Specialist (600-460 UCCEIS) Certification is

1. Describe the Fault Tolerant Characteristics of the Cisco Unified Contact Center Enterprise Solution including Cisco Unified Customer Voice Portal, Cisco Unified Intelligence Center, and Cisco Finesse - 14%
2. Describe the Installation Process for ICM Components of the Cisco Unified Contact Center Enterprise Solution including Cisco Unified CVP, Cisco Unified IC, and Cisco Finesse - 21%
3. Describe the Call Flow Scripting Process in Cisco Unified ICM and Cisco Unified CVP for the Cisco Unified Contact Center Enterprise Solution - 18%
4. Understanding Cisco Unified CCE Tools Including Cisco Unified ICM, Cisco Unified CVP, Cisco Unified IC, and Cisco Finesse Tools - 16%
5. Identify Cisco Unified ICM, Cisco Unified CVP, and Cisco Finesse - 11%
6. Understanding Cisco Unified CCE Agent Supervision Issues and Considerations - 7%
7. Understanding Cisco Unified CCE Agent Supervision Issues and Considerations - 13%

 


Cisco Unified Contact Center Enterprise Specialist (600-460 UCCEIS) FAQs

You can pursue roles such as UCCE administrator, contact center engineer, unified communications engineer, and network engineer for contact center solutions.

While there are no official prerequisites, it is recommended to have a strong understanding of Cisco Unified Communications and contact center environments.

This certification is more suitable for professionals with some experience in contact center solutions or unified communications, rather than absolute beginners.

It provides skills to diagnose and resolve issues related to call routing, system errors, and other contact center components.

It demonstrates expertise in managing enterprise-level contact centers, leading to career growth in customer support, technical support, and unified communications roles.

Yes, it’s recommended that candidates have experience with UCCE or Cisco Unified Communications systems before attempting the exam.

The exam covers UCCE architecture, call routing, scripting, troubleshooting, system configuration, and integration with Cisco Unified Communications.

IT professionals like contact center engineers, UCCE administrators, and unified communications specialists who work in enterprise-level contact centers should pursue this certification.

It’s a certification focused on validating skills in deploying, configuring, and troubleshooting Cisco’s Unified Contact Center Enterprise (UCCE) solutions.

The exam typically costs around $300, but fees may vary depending on location.