Certificate in Client Servicing

Client Servicing

About Client Servicing

Understanding the requirements and preferences of the customer and proactively satisfying those demands are both parts of client servicing. Strong client relationships depend on providing excellent customer service. Having a solid understanding of how to thrive in this industry might aid in keeping clients.

Why is Client Servicing important?

Customer service advantages:

• Good customer service may help organizations build profitable, long-lasting connections with their clients.
• Customer devotion. For businesses, having loyal consumers has several advantages.
• Increase earnings
• Customer referrals.
• Up the conversion rate.
• Boost one's reputation.

Who should take the Client Servicing Exam?

• People looking to grow their sales through customer referrals and repeat business
• Anyone looking to improve the experience of their customers or who wants to develop their organization into an environment that customers want to interact
• Those with frontline customer service experience, leadership, or management experience, whether at a junior to middle management level or those who wish to move into a middle/senior management role within a customer focussed organization

Client Servicing Certification Course Outline

1. Understanding client needs
2. Customer satisfaction
3. Internal and external customers
4. Modern Customer
5. Customer service process