Client Servicing

About Client Servicing

Understanding the requirements and preferences of the customer and proactively satisfying those demands are both parts of client servicing. Strong client relationships depend on providing excellent customer service. Having a solid understanding of how to thrive in this industry might aid in keeping clients.

Client Servicing has gained immense popularity across the globe resulting in huge demand for certified professionals.

Why is Client Servicing important?

Customer service advantages:

• Good customer service may help organizations build profitable, long-lasting connections with their clients.
• Customer devotion. For businesses, having loyal consumers has several advantages.
• Increase earnings
• Customer referrals.
• Up the conversion rate.
• Boost one's reputation.

Client Servicing certified professionals, executives and managers are in high demand in companies across the globe.

Who should take the Client Servicing Exam?

• People looking to grow their sales through customer referrals and repeat business
• Anyone looking to improve the experience of their customers or who wants to develop their organization into an environment that customers want to interact
• Those with frontline customer service experience, leadership, or management experience, whether at a junior to middle management level or those who wish to move into a middle/senior management role within a customer focussed organization

Knowledge and Skills required for the Client Servicing

Specific skills are needed to excel in career of client servicing which includes analytical bent of mind and quick learning skills.

Client Servicing Practice Exam Objectives

Client Servicing exam focuses on assessing your skills and knowledge in concepts and application of Client Servicing

Client Servicing Practice Exam Pre-requisite

There are no prerequisites for the Client Servicing exam. Candidates who are well versed  in Client Servicing can easily clear the exam.

Client Servicing Certification Course Outline

1. Understanding client needs
2. Customer satisfaction
3. Internal and external customers
4. Modern Customer
5. Customer service process

Exam Format and Information

Certification name – Certificate in Client Servicing
Exam duration – 60 minutes
Exam type - Multiple Choice Questions
Eligibility / pre-requisite - None
Exam language - English
Exam format - Online
Passing score - 25
Exam Fees  - INR 1199