Communication Practice Exam

Communication refers to the process of sharing and exchanging information, ideas, thoughts, or feelings between individuals or groups verbally or non-verbally. The process involves transmission and receipt of messages with feedback for clarity and understanding. Good communication skills helps individuals build relationships, resolve conflicts, and make decisions.

Certification in Communication certifies your skills and knowledge to effectively communicate verbally and non-verbally. This certification assess you in public speaking, business writing, interpersonal communication, and conflict resolution.
Why is Communication certification important?

• The certification validates your skills and knowledge of communication skills.
• Shows your commitment to improving communication skills
• Adds credibility to your professional profile.
• Get better opportunities for promotions or leadership roles.
• Attests to your skills to handle conflicts and negotiate.
• Differentiates you from other non-certified persons in the job market.
  

Who should take the Communication Exam?

• Public Relations Specialist
• Marketing Manager
• Human Resources Specialist
• Customer Service Representative
• Sales Professional
• Business Analyst
• Executive Assistant
• Team Leader
• Content Writer
• Project Manager

Skills Evaluated

Candidates taking the certification exam on the Communication is evaluated for the following skills:

• Verbal Communication Skills
• Written Communication Skills
• Active Listening
• Non-Verbal Communication
• Public Speaking
• Interpersonal Communication
• Conflict Resolution
• Persuasion and Negotiation
• Cultural Sensitivity
• Clarity and Conciseness
  

Communication Certification Course Outline
The course outline for Communication certification is as below -

• Definition and process of communication
• Types of communication (verbal, non-verbal, written)
• Communication barriers and how to overcome them

• Public speaking techniques
• Effective communication in meetings and presentations
• Tone, pitch, and clarity in verbal communication

• Understanding Emails, reports, and proposals
• Understanding Grammar, punctuation, and style
  
• Understanding Audiences and purposes

• Understanding Listening skills
• Understanding Active listening
• Understanding Constructive feedback

• Body language
• Understanding Facial expressions and eye contact
• Gestures and posture
  

• One-on-one communication strategies
• Building rapport and relationships
• Empathy and emotional intelligence in communication

• Techniques for resolving conflicts
• Negotiation strategies in professional settings
• Dealing with difficult conversations

• Different cultures
• Cross-cultural differences
• Diverse workplace

• Persuasive communication
  
• Understanding Logic, emotions, and credibility
  

• Understanding Email, social media, and video conferencing
• Understanding Digital tools