CompTIA A+ 220-1002 (Core 2) Practice Exam

CompTIA A+ 220-1002 (Core 2) is one of the two exams required to obtain the CompTIA A+ certification, which is recognized as a essential certification for IT support professionals. This exam focuses on the practical skills required to manage operating systems, troubleshoot mobile devices, and configure security settings in companies. the certification assess your skills to work with different operating systems (Windows, macOS, Linux, iOS, and Android), manage software and resolve hardware issues, implement security measures, and be well versed in troubleshooting techniques. This certification is suitable for students and professionals who want to build a career in IT support and technical roles.
Why is CompTIA A+ 220-1002 (Core 2) important?

• Foundation for IT Support Career.
• Globally recognized certification.
• Widely recognized and respected in the IT industry.
• Increases employability in entry-level IT positions.
• Includes all crucial knowledge to manage operating systems and troubleshooting.
• Focuses on IT security and best practices .
• Vendor-Neutral covering multiple platforms and technologies.

Who should take the CompTIA A+ 220-1002 (Core 2) Exam?

• IT Support Specialist
• Help Desk Technician
• Technical Support Specialist
• Desktop Support Technician
• Field Service Technician
• Network Support Technician
• System Administrator (entry-level)

Skills Evaluated

Candidates taking the certification exam on the CompTIA A+ 220-1002 (Core 2) is evaluated for the following skills:

• Operating System Installation and Configuration
• Troubleshooting and Repair
• Mobile Device Management
• Security Measures
• Networking Fundamentals
• User Support and Documentation

CompTIA A+ 220-1002 (Core 2) Certification Course Outline
The CompTIA A+ 220-1002 (Core 2) certification covers the following topics -

1. Operating Systems

• Compare and contrast common operating system types and their purposes.
• Compare and contrast features of Microsoft Windows versions.
• Summarize general OS installation considerations and upgrade methods.
• Given a scenario, use appropriate Microsoft command line tools.
• Given a scenario, use Microsoft operating system features and tools.
• Given a scenario, use Microsoft Windows Control Panel utilities.
• Summarize application installation and configuration concepts.
• Given a scenario, configure Microsoft Windows networking on a client/desktop.
• Given a scenario, use features and tools of the Mac OS and Linux client/desktop operating systems.

2. Security

• Summarize the importance of physical security measures.
• Explain logical security concepts.
• Compare and contrast wireless security protocols and authentication methods.
• Given a scenario, detect, remove, and prevent malware using appropriate tools and methods.
• Compare and contrast social engineering, threats, and vulnerabilities.
• Compare and contrast the differences of basic
• Microsoft Windows OS security settings.
• Given a scenario, implement security best practices to secure a workstation.
• Given a scenario, implement methods for securing mobile devices.
• Given a scenario, implement appropriate data destruction and disposal methods.
• Given a scenario, configure security on SOHO wireless and wired networks.

3. Software Troubleshooting

• Given a scenario, troubleshoot Microsoft Windows OS problems.
• Given a scenario, troubleshoot and resolve PC security issues.
• Given a scenario, use best practice procedures for malware removal.
• Given a scenario, troubleshoot mobile OS and application issues.
• Given a scenario, troubleshoot mobile OS and application security issues.

4. Operational Procedures

• Compare and contrast best practices associated with types of documentation.
• Given a scenario, implement basic change management best practices.
• Given a scenario, implement basic disaster prevention and recovery methods.
• Explain common safety procedures.
• Explain environmental impacts and appropriate controls.
• Explain the processes for addressing prohibited content/activity, and privacy, licensing, and policy concepts.
• Given a scenario, use proper communication techniques and professionalism.
• Identify the basics of scripting.
• Given a scenario, use remote access technologies.