CompTIA A+ 220-1102 (Core 2) Practice Exam

The CompTIA A+ 220-1102 (Core 2) exam validates your competency in installing, configuring, troubleshooting, and maintaining computer operating systems, security, software, and operational procedures.  Earning this certification demonstrates your foundational knowledge and skills across various operating systems and devices, preparing you for entry-level IT support roles.

Who Should Take This Exam?

• This exam is ideal for individuals seeking careers in:
• IT Support: Aspiring IT support specialists or help desk technicians.
• Technical Roles: Those transitioning into IT and wanting to build a solid foundation in core IT domains.
• Anyone with Basic IT Knowledge: Individuals with some experience who want to validate their understanding of essential IT support topics.

Roles and Responsibilities 

Earning the CompTIA A+ 220-1102 certification can open doors to various entry-level IT support roles, including:

• Help Desk Analyst: Providing first-line technical assistance to users via phone, email, or chat.
• Desktop Support Technician: Installing, configuring, and troubleshooting desktop computers and peripherals.
• PC Technician: Building, maintaining, and repairing computer hardware.

Exam Details

• Provider: CompTIA
• Format: Computer-based exam with multiple-choice and performance-based questions
• Number of Questions: 90 questions 
• Duration: 90 minutes
• Passing Score: around 70%

Course Outline

The CompTIA A+ 220-1102 (Core 2)  exam covers the following topics - 

Domain 1 - Understand Operating Systems (27%)

• Learning common operating system types and their purposes.
• Learning features of Microsoft Windows versions.
• Learning general OS installation considerations and upgrade methods.
• Learning to use appropriate Microsoft command-line tools.
• Learning to use Microsoft operating system features and tools.
• Learning to use Microsoft Windows Control Panel utilities.
• Learning the application installation and configuration concepts
• Learning to configure Microsoft Windows networking on a client/desktop.
• Learning to use features and tools of the Mac OS and Linux client/desktop operating systems.

Domain 2 - Understand Security (24%)

• Learning the importance of physical security measures
• Learning logical security concepts.
• Learning wireless security protocols and authentication methods
• Learning to detect, remove, and prevent malware using appropriate tools and methods.
• Learning social engineering, threats, and vulnerabilities.
• Learning the differences of basic Microsoft Windows OS security settings.
• Learning to implement security best practices to secure a workstation.
• Learning to implement methods for securing mobile devices.
• Learning to implement appropriate data destruction and disposal methods.
• Learning to configure security on SOHO wireless and wired networks. 

Domain 3 - Understand Software Troubleshooting (26%)

• Learning to troubleshoot Microsoft Windows OS problems.
• Learning to troubleshoot and resolve PC security issues.
• Learning to use best practice procedures for malware removal
• Learning to troubleshoot mobile OS and application issues
• Learning to troubleshoot mobile OS and application security issues.

Domain 4 - Understand Operational Procedures (23%)

• Learning best practices associated with types of documentation
• Learning to implement basic change management best practices.
• Learning to implement basic disaster prevention and recovery methods.
• Learning common safety procedures
• Learning about environmental impacts and appropriate controls.
• Learning the processes for addressing prohibited content/ activity, and privacy, licensing, and policy concepts.
• Learning to use proper communication techniques and professionalism
• Learning to identify the basics of scripting.
• Learning to use remote access technologies.