Conflict Management
About Conflict Management
Conflict
management refers to techniques and ideas designed to reduce the
negative effects of conflict and enhance the positive outcomes for all
parties involved.
Why is Conflict Management important?
The Benefits of Effective Conflict Management are
• Reduces costs. It enhances the ability to make better business decision.
• Increases productivity. A more cohesive workforce reduces absenteeism and "presenters"
• Retain your top performers.
• Manage risk.
Who should take the Conflict Management Exam?
• Anyone who wants to learn how to turn potential conflicts into constructive conversations.
• People who want to be more confident when dealing with conflict.
• Managers who need to improve their conflict resolution skills.
• Helping professionals who need to engage with clients and avoid confrontation.
• Trainee mediators, conflict resolvers, arbitrators and lawyers.
• Entrepreneurs
• Innovators
• Anyone who wants to assess their Conflict Management skills
• Managers and senior executives
• Consultants
• Students
Conflict Management Certification Course Outline
1. Conflict Basics
2. Conflict Resolution Skills
3. Intercultural Communication and Conflict Resolution