Conflict Management Practice Exam

About Conflict Management
Conflict management refers to techniques and ideas designed to reduce the negative effects of conflict and enhance the positive outcomes for all parties involved.

The techniques and ideas used depend on the type of conflict that needs managing – researchers differentiate between affective (relational) and substantive (performance, process or task-specific) conflict, as well as interorganisational conflict (between two or more businesses) and intraorganisational (conflict within organisations).

Why is Conflict Management important?
Conflict management plays a very important role at workplaces to prevent conflicts and for the employees to concentrate on their work. The team leaders must ensure that the roles and responsibilities of each and every employee are clearly passed on to them.

The Benefits of Effective Conflict Management are
•    Reduces costs. It enhances the ability to make better business decision.
•    Increases productivity. A more cohesive workforce reduces absenteeism and "presenters"
•    Retain your top performers.
•    Manage risk.

Who should take the Conflict Management Exam?
•    Anyone who wants to learn how to turn potential conflicts into constructive conversations.
•    People who want to be more confident when dealing with conflict.
•    Managers who need to improve their conflict resolution skills.
•    Helping professionals who need to engage with clients and avoid confrontation.
•    Trainee mediators, conflict resolvers, arbitrators and lawyers.
•    Entrepreneurs
•    Innovators
•    Anyone who wants to assess their Conflict Management skills
•    Managers and senior executives
•    Consultants
•    Students

Knowledge and Skills required for the Conflict Management

Specific skills are needed to excel in career of conflict management which includes listening and negotiation skills.

Conflict Management Practice Exam Objectives

Conflict Management exam focuses on assessing your skills and knowledge in conflict basics and resolution.

Conflict Management Practice Exam Pre-requisite

There are no prerequisites for the Conflict Management exam. Candidates who are well versed  in negotiations can easily clear the exam.

Conflict Management Certification Course Outline

1. Conflict Basics
1.1 Types of Conflict
1.2 Types of conflict
1.3 Positive aspects of conflict

2. Conflict Resolution Skills
2.1 Active listening skills
2.2 Communication tactics
2.3 Plan for managing conflict

3. Intercultural Communication and Conflict Resolution
3.1 Intercultural interactions for conflict
3.2 Dynamics of intercultural interactions
3.3 Strategies for intercultural interactions

Exam Format and Information
Certification name – Conflict Management Certification
Exam duration – 60 minutes
Exam type - Multiple Choice Questions
Eligibility / pre-requisite - None
Exam language - English
Exam format - Online
Passing score - 25
Exam Fees  - INR 1199