Conflict Management Professional Practice Exam

A Conflict Management Professional is the job role who is responsible to resolve conflicts for the company arising between teams, or individuals. The job role uses techniques, strategies, and tools to identify, address, and resolve conflicts for the company. The job role involves using mediation, negotiation, and communication between parties to resolve conflicts. The job role addresses all types of conflicts - corporate, legal, or public and they aim to minimize disruption and maintain positive relationships.

Certification in Conflict Management Professional attests to your skills and knowledge in managing, resolving, and preventing conflicts for the company. This certification assess you in theories and tools to conflict resolution.
Why is Conflict Management Professional certification important?

• The certification validates your skills and knowledge of conflict resolution.
• Enhances your career opportunities in mediation roles.
• Improves your organizational communication.
• Helps your handle difficult situations with impartiality.
• Demonstrates your commitment to personal and professional development.
• Increases your employability in roles that require expertise in conflict management.
• Enhances your understanding of legal and ethical considerations in conflict resolution.

Who should take the Conflict Management Professional Exam?

• Conflict Management Professional
• Mediator
• Negotiator
• HR Specialist
• Employee Relations Specialist
• Organizational Development Specialist
• Dispute Resolution Consultant
• Family Mediator
• Legal Mediator
• Community Relations Officer

Skills Evaluated

Candidates taking the certification exam on the Conflict Management Professional is evaluated for the following skills:

• Knowledge of conflict resolution theories and techniques.
• Ability to mediate and negotiate between conflicting parties.
• Strong communication and interpersonal skills for managing conflict.
• Understanding of the legal and ethical considerations in conflict management.
• Competence in facilitating productive conversations and finding mutually agreeable solutions.
• Analytical skills for assessing conflict situations and determining appropriate strategies.
• Emotional intelligence and empathy in resolving disputes.
• Ability to develop conflict prevention strategies.
• Knowledge of group dynamics and managing team-related conflicts.
• Ability to maintain neutrality and impartiality during conflict resolution.

Conflict Management Professional Certification Course Outline
The course outline for Conflict Management Professional certification is as below -

• Definitions and types of conflict
• Theories of conflict
• The role of conflict in organizations and society
• The conflict resolution process

• Mediation
  
• Negotiation
  
• Discussions
  
• Win-win solutions

• Active listening
  
• Non-verbal communication
  
• Questioning
  
• Neutrality
  

• Psychological and emotional aspects of conflict
• Conflict styles and their impact on resolution
• Identifying underlying causes of conflict
• Managing cultural differences in conflict

• High-conflict personalities and their management
• Dealing with power imbalances in conflict
• Resolving workplace bullying and harassment
• Conflict management in teams and groups

• Legal implications of conflict resolution
• Ethical standards in mediation and conflict management
• Confidentiality and privacy in dispute resolution
• Ethical dilemmas in conflict resolution

• Conflict resolution within organizations
• Developing conflict management policies
• Training employees and managers in conflict resolution
• Conflict management in organizational change

• Sources of conflict
• Conflict-resilient organizational culture
• Communication and collaboration
• Proactive strategies
  

• Role-playing conflict resolution scenarios
• Analyzing real-life conflicts and proposing solutions
• Developing action plans for resolving disputes