Courier Service Management
About Courier Service Management
Courier
management is the process of planning and executing last-mile delivery
for packages and goods. Courier managers are responsible for scheduling
order deliveries, assigning them to couriers, overseeing operations
while couriers are in the field, and suggesting strategic improvements
for future planning. Depending on the size and complexity of a business,
courier management may also encompass certain aspects of vehicle
oversight, fuel management, and courier expense approvals.
Why is Courier Service Management important?
Courier Service Management provides
•
Give couriers clear routing instructions that are easy to follow.
Otherwise, drivers will spend a lot of time sitting in their car,
entering each new address into their GPS instead of driving to their
next destination.
• Give couriers advance notice about shifts.
Minimize last-minute no-shows by giving workers their schedules as far
in advance as possible.
• Schedule driver breaks appropriately.
Driver breaks aren’t a luxury; they’re a legal right, and you can run
into a lot of issues if you don’t proactively schedule them.
•
Motivate couriers with clear goals and company purpose. Numerous
publications have documented the correlation between positive company
culture and worker productivity. Set clear goals, and support your
employees so they achieve them.
Who should take the Courier Service Management Exam?
• Supply Chain or Logistics management professionals in courier service
• Anyone who wants to assess their courier service management skills
• Supply Chain or Logistics management managers and senior executives engaged in courier service
• Courier service consultants
• Anyone interested in courier service management
• Students
Courier Service Management Certification Course Outline
1. Courier Service Basics
2. Courier Service Development
3. Courier Service Market Positioning
4. Customer Loyalty
5. Courier Service Facility Design And Layout
6. Managing Courier Service Operations
7. Courier Service Quality
8. Customer Service And Satisfaction