Courier Service Management Practice Exam

About Courier Service Management
Courier management is the process of planning and executing last-mile delivery for packages and goods. Courier managers are responsible for scheduling order deliveries, assigning them to couriers, overseeing operations while couriers are in the field, and suggesting strategic improvements for future planning. Depending on the size and complexity of a business, courier management may also encompass certain aspects of vehicle oversight, fuel management, and courier expense approvals.

Why is Courier Service Management important?
Courier Service Management provides
•    Give couriers clear routing instructions that are easy to follow. Otherwise, drivers will spend a lot of time sitting in their car, entering each new address into their GPS instead of driving to their next destination.
•    Give couriers advance notice about shifts. Minimize last-minute no-shows by giving workers their schedules as far in advance as possible.
•    Schedule driver breaks appropriately. Driver breaks aren’t a luxury; they’re a legal right, and you can run into a lot of issues if you don’t proactively schedule them.
•    Motivate couriers with clear goals and company purpose. Numerous publications have documented the correlation between positive company culture and worker productivity. Set clear goals, and support your employees so they achieve them.

Who should take the Courier Service Management Exam?
•    Supply Chain or Logistics management  professionals in courier service
•    Anyone who wants to assess their courier service management skills
•    Supply Chain or Logistics management managers and senior executives engaged in courier service
•    Courier service consultants
•    Anyone interested in courier service management
•    Students

Knowledge and Skills required for the Courier Service Management

Specific skills are needed to excel in career of courier service management which includes analytical bent of mind and quick learning skills and managing courier service operations.

Courier Service Management Practice Exam Objectives

Courier Service Management exam focuses on assessing your skills and knowledge in courier service development and quality, customer satisfaction

Courier Service Management Practice Exam Pre-requisite

There are no prerequisites for the Courier Service Management exam.

Courier Service Management Certification Course Outline

1. Courier Service Basics
2. Courier Service Development
3. Courier Service Market Positioning
4. Customer Loyalty
5. Courier Service Facility Design And Layout
6. Managing Courier Service Operations
7. Courier Service Quality
8. Customer Service And Satisfaction


Exam Format and Information
Certification name – Courier Service Management Certification
Exam duration – 60 minutes
Exam type - Multiple Choice Questions
Eligibility / pre-requisite - None
Exam language - English
Exam format - Online
Passing score - 25
Exam Fees  - INR 1199