Crm Testing Practice Exam

About Crm Testing
CRM testing is basic to the success of CRM activities. There are essentially two general domains to test in a CRM system, they are – data quality and data conversion, and functionality.

CRM testing verifies if a CRM system efficiently supports sales, marketing, and customer service workflows, is user-friendly and fully compliant with its scalability, performance, and security requirements. CRM testing usually includes functional, integration, performance, security, usability testing, data migration testing (if needed), and regression testing in the course of CRM evolution.

Why is Crm Testing important?
CRM testing scenarios, if established correctly, help to feed the business intelligence and analytics and helps in reporting the modules with correct inputs.
By assuring the quality of a CRM system, be it a customized platform from one of the acclaimed vendors or a custom-built one, companies can benefit from its impeccable performance, usability, interoperability with other internal systems, security, and exceptional quality of data.

Who should take the Crm Testing Exam?
•    Software testing or QA professionals
•    Anyone who wants to assess their software testing skills
•    Software testing or QA managers and senior executives
•    Professionals working in outsourced companies responsible for software testing or QA
•    Software testing or QA consultants
•    Students

Knowledge and Skills required for the CRM Testing

Learning and communication skills helps candidate to gain quick success in CRM testing career.

CRM Testing Practice Exam Objective

CRM Testing exam assess concepts and application of CRM basics and software testing.

CRM Testing Practice Exam Pre-requisite

There are no prerequisites for the CRM Testing exam.

CRM Testing Certification Course Outline

1. Software Testing Basics
1.1 Scope
1.2 Functional vs. Non-Functional testing
1.3 Defects and failures
1.4 Finding faults early
1.5 Compatibility
1.6 Input combinations and preconditions
1.7 Static vs. dynamic testing
1.8 Software verification and validation
1.9 The software testing team
1.10 Software quality assurance (SQA)
1.11 Testing Methods - The box approach

2. The Testing Process
2.1 Traditional CMMI or waterfall development model
2.2 Capability Maturity Model Integration
2.3 Waterfall model
2.4 Agile or Extreme development model

3. Automated testing
3.1 Code-driven testing
3.2 Graphical User Interface (GUI) testing
3.3 What to test
3.4 Framework approach in automation
3.5 Defining boundaries between automation framework and a testing tool
3.6 Testing tools
3.7 Measurement in software testing

4. Testing Artifacts
4.1 Test plan
4.2 Traceability matrix
4.3 Test case
4.4 Test script
4.5 Test suite
4.6 Test data
4.7 Test harness

5. CRM Testing
5.1 Usability Testing
5.2 Functional and Performance Testing
5.3 Data Quality and Integrity
5.4 Integration Testing


Exam Format and Information
Certification name – Crm Testing Certification
Exam duration – 60 minutes
Exam type - Multiple Choice Questions
Eligibility / pre-requisite - None
Exam language - English
Exam format - Online
Passing score - 25
Exam Fees  - INR 1199