Customer and Supply Chain Management Practice Exam

About Customer and Supply Chain Management
Supply chain management is a conscious effort to run supply chains in the most efficient and effective way possible. Such strategies include product development, sourcing, production and logistics, each of which assists in creating quality products and coordinating their flow to the consumer.

The customer is a key figure in the supply chain and their needs, values and opinions will affect the supplier decisions buyers make.

With no supply network immune to disruption, the pressure is on organisations to safeguard their supply chains. To protect what customers, requires businesses to get a clear understanding of what consumer’s value about them and how they differentiate themselves in the marketplace.

Why are Customer and Supply Chain Management important?
Customers play an important role in the creation of supply chains.
The customer expects great service. They’re giving you money to perfectly satisfy their needs to get a product on time and in one piece. If a problem does arise, they want your company to have the transparency to show why it occurred, and what you’re going to do for them to fix it. Especially in the modern climate, where a customer can blast your company publicly on social media, your brand’s reputation is more susceptible to damage from preventable supply chain mistakes than ever before.

Benefits of effective supply chain management
•    Better collaboration.
•    Improved quality control.
•    Higher efficiency rate.
•    Keeping up with demand.
•    Shipping optimization.
•    Reduced overhead costs.
•    Improved risk mitigation.
•    Improved cash flow.


Who should take the Customer and Supply Chain Management Exam?
•    Supply Chain or Logistics management  professionals
•    Anyone who wants to assess their SCM skills
•    Supply Chain or Logistics management managers and senior executives
•    SCM consultants
•    Anyone interested in SCM and customer management
•    Students

Knowledge and Skills required for the Customer and Supply Chain Management

Specific skills are needed to excel in career of customer and supply chain management which includes analytical bent of mind and quick learning skills.

Customer and Supply Chain Management Practice Exam Objectives

Customer and Supply Chain Management exam focuses on assessing your skills and knowledge in supply chain planning, operations and management.

Customer and Supply Chain Management Practice Exam Pre-requisite

There are no prerequisites for the Customer and Supply Chain Management exam.

Customer and Supply Chain Management Certification Course Outline
1. Customer Service
2. Customer and Supply Chain Management
3. Supply Chain Design
4. Supply Chain Logistics
5. Supply Chain Operations
6. Supply Chain Planning
7. Supply Chain Sourcing
8. Supply Chain Management Strategy


Exam Format and Information
Certification name – Customer and Supply Chain Management Certification
Exam duration – 60 minutes
Exam type - Multiple Choice Questions
Eligibility / pre-requisite - None
Exam language - English
Exam format - Online
Passing score - 25
Exam Fees  - INR 1199