Customer Engagement
About Customer Engagement
Customer engagement is the process through which a business establishes a relationship with its clientele to promote brand recognition and loyalty. Marketing campaigns, newly developed material for websites that are uploaded there, and outreach through social media, mobile, and wearable devices, among other strategies, can all be used to achieve this.
Why is Customer Engagement important?
Enhanced advantages of customer engagement
- Improves relationships with customers.
- Increases customer retention and loyalty.
- Discover Up-Sell Possibilities.
- Streamline the buying process.
- Determine Who Your Ideal Clients Are.
- Produce Fantastic Content.
- Create a customer-centered strategy.
Who should take the Customer Engagement Exam?
- People in Project, R&D, and IT
- Technical and sourcing staff
- Leaders
- Social media professionals
Customer Engagement Certification Course Outline
- Benchmarking role plays
- Rapport Building
- Understanding customer needs
- Communication skills
- Structuring customer meetings
Certificate in Customer Engagement FAQs
When will the result be declared?
The result will be declared immediately on submission.
How can I take the exam?
It will be a computer-based exam. The exam can be taken from anywhere around the world.
What is the passing score for the Certification?
You have to score 25/50 to pass the exam.
Is there any negative marking?
No there is no negative marking
How many questions will be there in the exam?
There will be 50 questions of 1 mark each
What happens if I fail in the exam?
You will be required to re-register and appear for the exam. There is no limit on exam retake.
How to register for the exam?
You can directly go to the certification exam page and register for the exam.