Customer Experience Certificate
About Customer Experience
Customer experience is the sum of a consumer's cognitive, emotive, sensory, and behavioral responses at all points in the consumption process, including before, during, and after a purchase.
Why is Customer Experience important?
Customer Experience Benefits
- Additional Customer Acquisitions
- Improved customer engagement
- Higher customer conversion rates.
- Reduced service and marketing costs.
- Crisis management has improved.
- Increased customer retention and loyalty.
Who should take the Customer Experience Exam?
- CEOs
- Client and sales executives
- Client success professionals
- Entrepreneurs
- Anyone who wants to build client experience.
Customer Experience Certification Course Outline
- Customer Experience Management
- Customer Experience Approach
- Understanding Customers
- Benefits of providing Customer Experience Management
- Designing Customer Experience
- Customer Journey Types
- Customer Experience Variables
- Measuring and analyzing Customer Experience
- Creating Strategies
Certificate in Customer Experience FAQs
How to register for the exam?
You can directly go to the certification exam page and register for the exam.
What happens if I fail in the exam?
You will be required to re-register and appear for the exam. There is no limit on exam retake.
How many questions will be there in the exam?
There will be 50 questions of 1 mark each
Is there any negative marking?
No there is no negative marking
What is the passing score for the Certification?
You have to score 25/50 to pass the exam.
When will the result be declared?
The result will be declared immediately on submission.
How can I take the exam?
It will be a computer-based exam. The exam can be taken from anywhere around the world.