Customer Support

About Customer Support

A variety of client services are included in customer support, which helps consumers use products correctly and economically. It covers assistance with product disposal as well as planning, installation, training, troubleshooting, and maintenance.

Customer Support has gained immense popularity across the globe resulting in huge demand for certified professionals.

Why is Customer Support important?

Customer support is crucial because it allows for prompt and efficient customer query resolution, which increases customer satisfaction. Customer lifetime value, brand reputation, and customer retention are ultimately impacted by this.

Customer Support certified professionals, executives and managers are in high demand in companies across the globe.

Who should take the Customer Support Exam?

• Customer service managers
  
• People starting out in a customer service career
• Customer service representatives
• Graduates
• Professionals in customer service

Knowledge and Skills required for the Customer Support

Candidates gain quick success in career of customer support if they have skills of critical thinking and good communication skills.

Customer Support Practice Exam Objectives

Customer Support exam focuses on assessing your skills and knowledge in customer service and support.

Customer Support Practice Exam Pre-requisite

There are no prerequisites for the Customer Support exam. Candidates who are well versed  in customer service and support can easily clear the exam.

Customer Support Certification Course Outline

1. Why is Customer Service Important? 
2. The Psychology of Customer Service
3. Understanding of Customer Service
4. Response and Responsibility 
5. Empathy in Customer Service
6. Clarification

Exam Format and Information

Certification name – Certificate in Customer Support
Exam duration – 60 minutes
Exam type - Multiple Choice Questions
Eligibility / pre-requisite - None
Exam language - English
Exam format - Online
Passing score - 25
Exam Fees  - INR 1199