Domestic BPO Practice Exam

About Domestic BPO
BPO or Business process outsourcing, provide a low cost solution for managing business processes for an organization. Companies outsource their non-core business process to a BPO so as to focus on their core strengths.

Why is Domestic BPO important?

Benefits of Domestic BPO are as
•    Lower costs
•    Higher efficiency.
•    Complete process control
•    Clear deliverables and performance as per SLA
•    Client company can focus on core business function

Who should take the Domestic BPO Exam?
•    BPO professionals
•    Innovators
•    Managers and senior executives
•    BPO consultants
•    Professionals working in outsourced companies responsible for BPO operations
•    Anyone interested in Domestic BPO
•    Students

Knowledge and Skills required for the Domestic BPO

Candidates gain quick success if they have skills of critical thinking and good communication skills.

Domestic BPO Practice Exam Objectives

Domestic BPO exam focuses on assessing in concepts and application of customer handling, team work and BPO sales process.

Domestic BPO Practice Exam Pre-requisite

There are no prerequisites for the Domestic BPO exam.

Domestic BPO Certification Course Outline

1. BPO Basics
1.1 What is BPO
1.2 BPO Benefits
1.3 BPO Types

2. Customer Handling
2.1 Understanding Customer Behaviour
2.2 Customers Expectations
2.3 Building Customer Relationship

3. Call Preparation
3.1 Product or Service Knowledge
3.2 Knowing the Purpose of Each Call
3.3 Call Scripts

4. BPO Sales Process
4.1 Vaulting the Hurdle
4.2 Catching the Prospect’s Interest
4.3 Investigation
4.4 Making the Sales Presentation
4.5 Overcoming Objections
4.6 Closing

5. Team Work
5.1 Formation of a Team

6. Stress Management
6.1 Consequences of Stress
6.2 Reason/Causes of Stress
6.3 Signs of stress
6.4 Techniques of Stress Management

7. Time Management
7.1 Time Management Techniques

Exam Format and Information
Certification name – Domestic BPO Certification
Exam duration – 60 minutes
Exam type - Multiple Choice Questions
Eligibility / pre-requisite - None
Exam language - English
Exam format - Online
Passing score - 25
Exam Fees - INR 1199