E-Governance
About E-Governance
Electronic
governance or e-governance is the usage of Information and
Communication Technology (ICT) by the government to provide and
facilitate government services, exchange of information, communication
transactions and integration of various stand-alone systems and
services. In other words, it is the use of technology to perform
government activities and achieve the objectives of governance.
E-governance can take place in four major types of interactions:
•
Government to Government (G2G) where information is exchanged within
the government i.e. either, between the central government, state
government and local governments or between different branches of the
same government.
• Government to Citizen (G2C) where the citizens
have a platform through which they can interact with the government and
get access to the variety of public services offered by the Government.
•
Government to Businesses (G2B) where businesses are able to interact
with the government seamlessly with respect to the services of the
government offered to businesses
• Government to Employees (G2E)
where interaction between the government and its employees occurs in an
efficient and speedy manner.
Why is E-Governance important?
E-Governance is important as it provides many benefits, as
• Improves delivery and efficiency of government services
• Improved government interactions with business and industry
• Citizen empowerment through access to information
• More efficient government management
• Less corruption in the administration
• Increased transparency in administration
• Greater convenience to citizens and businesses
• Cost reductions and revenue growth
• Increased legitimacy of government
• Flattens organisational structure (less hierarchic)
•
Reduces paperwork and red-tapism in the administrative process which
results in better planning and coordination between different levels of
government
• Improved relations between the public authorities and civil society
• Re-structuring of administrative processes
Who should take the E-Governance Exam?
• Sales professionals
• Business owners
• Entrepreneurs
• Innovators
• Anyone who wants to assess their skills
• Sales managers and senior executives
• Recruitment consultants
• Professionals working in outsourced companies responsible for sales
• Any professional with skills and knowledge on back office
• Anyone interested in the management of contracts
• Anyone who wants to learn the skills required to address contract management
• Individuals who encounters contracts within their day-to-day job
• Students
• Newcomers to the industry
E-Governance Certification Course Outline
1. E-governance Models
2. Government-to-Citizens (G2C)
3. Government-to-Business (G2B)
4. Government-to- Government (G2G)
5. Government-to- Employees (G2E)
6. Vision and Strategy
7. Issues and Challenges
8. Implementation
9. Managing E-Government
10. Monitoring and Evaluation
11. E-Government Project Life Cycle
12. Regulations and Compliance