E-Governance Practice Exam

About E-Governance
Electronic governance or e-governance is the usage of Information and Communication Technology (ICT) by the government to provide and facilitate government services, exchange of information, communication transactions and integration of various stand-alone systems and services. In other words, it is the use of technology to perform government activities and achieve the objectives of governance.

Through e-governance, government services are made available to citizens and businesses in a convenient, efficient and transparent manner. Examples of e-governance include Aadhar, filing and payment of taxes online, digital land management systems, etc.   

E-governance can take place in four major types of interactions:
•    Government to Government (G2G) where information is exchanged within the government i.e. either, between the central government, state government and local governments or between different branches of the same government.
•    Government to Citizen (G2C) where the citizens have a platform through which they can interact with the government and get access to the variety of public services offered by the Government.
•    Government to Businesses (G2B) where businesses are able to interact with the government seamlessly with respect to the services of the government offered to businesses
•    Government to Employees (G2E) where interaction between the government and its employees occurs in an efficient and speedy manner.

Why is E-Governance important?
E-Governance is important as it provides many benefits, as
•    Improves delivery and efficiency of government services
•    Improved government interactions with business and industry
•    Citizen empowerment through access to information
•    More efficient government management
•    Less corruption in the administration
•    Increased transparency in administration
•    Greater convenience to citizens and businesses
•    Cost reductions and revenue growth
•    Increased legitimacy of government
•    Flattens organisational structure (less hierarchic)
•    Reduces paperwork and red-tapism in the administrative process which results in better planning and coordination between different levels of government
•    Improved relations between the public authorities and civil society
•    Re-structuring of administrative processes

Who should take the E-Governance Exam?
•    Sales professionals
•    Business owners
•    Entrepreneurs
•    Innovators
•    Anyone who wants to assess their skills
•    Sales managers and senior executives
•    Recruitment consultants
•    Professionals working in outsourced companies responsible for sales
•    Any professional with skills and knowledge on back office
•    Anyone interested in the management of contracts
•    Anyone who wants to learn the skills required to address contract management
•    Individuals who encounters contracts within their day-to-day job
•    Students
•    Newcomers to the industry

Knowledge and Skills required for the E-Governance

Critical thinking and good communication skills helps candidate to gain quick success for career in e-governance.

E-Governance Practice Exam Objectives

E-Governance exam focuses on assessing your skills and knowledge in planning, implementation and management of E-Governance under various models of G2G, G2E, G2C.

E-Governance Practice Exam Pre-requisite

There are no prerequisites for the E-Governance exam. Candidates who are well versed  in computer applications and computing can easily clear the exam.

E-Governance Certification Course Outline

1. E-governance Models
1.1 E-Government Model Types
1.2 Government to Citizen (G2C)
1.3 Government to Business (G2B)
1.4 Government to Government (G2G)
1.5 Government to Employee (G2E)
1.6 E-Governance Benefits
1.7 E-Government Maturity Model
1.8 Mobile government

2. Government-to-Citizens (G2C)
2.1 Need for G2C
2.2 Citizen services
2.3 E-Bill
2.4 E-Tax
2.5 E-Transport
2.6 E-Registration
2.7 E-citizen
2.8 E-administration
2.9 G2C Projects
2.10 UIDAI

3. Government-to-Business (G2B)
3.1 G2B projects
3.2 E-procurement
3.3 E-Tender & Web
3.4 E-Auction

4. Government-to- Government (G2G)
4.1 G2G Types
4.2 G2G projects
4.3 E-Police
4.4 E-Court
4.5 E-Secretariat
4.6 State Wide Networks

5. Government-to- Employees (G2E)
5.1 G2E Projects
5.2 E-pension
5.3 E-Medicine
5.4 E-Education

6. Vision and Strategy
6.1 e- Governance Strategy
6.2 Strategic Vision
6.3 e-Governance Objectives
6.4 Business models
6.5 Outsourcing
6.6 Facilities Management outsourcing
6.7 Role of Private Sector and NGOs
6.8 e-Readiness Index

7. Issues and Challenges
7.1 Challenges
7.2 Issues
7.3 Stakeholders’ participation
7.4 Digital Divide
7.5 Intergovernmental Relationships
7.6 Political Leadership
7.7 Data Interoperability and Standards
7.8 Business Continuity
7.9 Data Quality
7.10 COTS and ERP Packages
7.11 Security Policy and ISMS

8. Implementation
8.1 Implementation Elements
8.2 Implementation Models
8.3 Implementation strategies
8.4 Service Prioritization
8.5 Service Delivery Centers
8.6 Web-portals
8.7 Mobile implementation
8.8 Social networks
8.9 Software and Hardware Requirements
8.10 Data warehousing, Data mining and BI
8.11 Open source usage
8.12 E-Government Project Costing
8.13 E-Government Project Financing



9. Managing E-Government
9.1 Management Models
9.2 Government Process Reengineering-GPR
9.3 Change management
9.4 Procurement and Contract Management
9.5 Purchase & Tender procedure
9.6 Capacity Building
9.7 Knowledge management

10. Monitoring and Evaluation
10.1 Assessment Frameworks
10.2 e-Readiness Index

11. E-Government Project Life Cycle
11.1 Challenges
11.2 Key Factors
11.3 E-Government Project Life Cycle

12. Regulations and Compliance
12.1 Law and policies
12.2 IT Act
12.3 RTI Act
12.4 Information E-filing
12.5 Security and privacy


Exam Format and Information
Certification name – E-Governance Certification
Exam duration – 60 minutes
Exam type - Multiple Choice Questions
Eligibility / pre-requisite - None
Exam language - English
Exam format - Online
Passing score - 25
Exam Fees  - INR 1199