E_C4HYCP_12 - SAP Certified Product Support Specialist - SAP Commerce Cloud Practice Exam

E_C4HYCP_12 is a professional level certification suitable for professionals providing support and managing SAP Commerce Cloud applications. The certification validates your knowledge and skills in troubleshooting, configuring, and optimizing the SAP Commerce Cloud platform. The certification includes product management, customer experience, order management, and integration aspects of SAP Commerce Cloud. The certification validates your skills to effectively support and enhance SAP Commerce Cloud solutions, making them valuable assets in their organizations.
Why is E_C4HYCP_12 - SAP Certified Product Support Specialist - SAP Commerce Cloud important?

• Validates expertise in supporting SAP Commerce Cloud applications.
• Enhances career opportunities in e-commerce and digital commerce roles.
• Demonstrates proficiency in troubleshooting and optimizing SAP Commerce Cloud solutions.
• Provides recognition and credibility within the industry as a qualified support specialist.
• Supports organizations in improving customer experience and operational efficiency.
• Increases competitiveness in the job market for professionals in SAP and e-commerce sectors.
• Facilitates knowledge of best practices for implementing and managing SAP Commerce solutions.

Who should take the E_C4HYCP_12 - SAP Certified Product Support Specialist - SAP Commerce Cloud Exam?

• SAP Commerce Cloud Support Specialist
• E-Commerce Consultant
• Technical Support Engineer
• Product Support Analyst
• SAP Functional Consultant
• Customer Experience Manager
• Application Support Analyst
• Business Analyst in E-Commerce
• Integration Specialist
• Solution Architect for SAP Commerce

Skills Evaluated

Candidates taking the certification exam on the E_C4HYCP_12 - SAP Certified Product Support Specialist - SAP Commerce Cloud is evaluated for the following skills:

• Understanding of SAP Commerce Cloud architecture and components.
• Proficiency in troubleshooting issues related to the Commerce Cloud platform.
• Configuration and management of SAP Commerce solutions.
• Knowledge of product management, order management, and customer experience.
• Skills in integrating SAP Commerce with other SAP and third-party applications.
• Ability to analyze and optimize performance metrics of Commerce Cloud solutions.
• Familiarity with best practices in support and maintenance of SAP Commerce applications.

E_C4HYCP_12 - SAP Certified Product Support Specialist - SAP Commerce Cloud Certification Course Outline
The E_C4HYCP_12 - SAP Certified Product Support Specialist - SAP Commerce Cloud Certification covers the following topics -

 Module 1. Configuration> 12%

• Configure the SAP Commerce Suite and its extensions and modules; resolve compilation issues, and customize the cockpits in the SAP Commerce Suite.

Module 2. Product Support Processes> 12%

• Identify the scope of SAP Product Support and SLAs, and describe Product Support processes (i.e. incident escalation, bug fix and patch process).

Module 3. Troubleshooting> 12%

• Troubleshoot issues with the SAP Commerce Suite (i.e. databases, clusters and cockpits).

Module 4. Integration> 12%

• Connect the omni-commerce capabilities of SAP Commerce Cloud with other SAP products.

Module 5. General Support> 12%

• Use the different features, extensions and add-ons of the SAP Commerce Suite; use other platform Core features.

Module 6. Performance 8% – 12%

• Analyze and improve overall system performance, troubleshoot performance issues and identify bottlenecks.