Exam MS-740: Troubleshooting Microsoft Teams Practice Exam

The MS-740 exam, "Troubleshooting Microsoft Teams," is a certification designed for IT professionals and support engineers who are responsible for diagnosing, troubleshooting, and resolving issues related to Microsoft Teams. It assesses a candidate's ability to handle complex problems such as voice and video quality issues, authentication errors, and policy configurations. By passing this exam, candidates validate their expertise in maintaining and optimizing the performance of Microsoft Teams, ensuring seamless communication and collaboration within an organization.
Why is Exam MS-740: Troubleshooting Microsoft Teams important?

• Demonstrates proficiency in troubleshooting and resolving Microsoft Teams-related issues.
• Strengthens credentials for IT support roles focused on Microsoft Teams.
• Expands job opportunities in IT support, cloud administration, and unified communications.
• Ensures smooth operation of Microsoft Teams, a key tool in remote work and collaboration.
• Helps organizations ensure the effective use of Microsoft Teams for communication and productivity.

Who should take the Exam MS-740: Troubleshooting Microsoft Teams Exam?

• Microsoft Teams Administrator
• Microsoft 365 Support Engineer
• Unified Communications Specialist
• IT Support Engineer
• Help Desk Technician

Candidates taking the certification exam on the Exam MS-740: Troubleshooting Microsoft Teams is evaluated for the following skills:

• Troubleshooting Microsoft Teams environments.
• Diagnosing and resolving issues with Teams voice and video quality.
• Managing and troubleshooting authentication and authorization issues.
• Troubleshooting Teams policies and security settings.
• Handling Teams collaboration and communication challenges.

Exam MS-740: Troubleshooting Microsoft Teams Certification Course Outline
The Exam MS-740: Troubleshooting Microsoft Teams Certification covers the following topics -

1. Troubleshoot Microsoft Teams voice issues (20–25%)

• Troubleshoot audio and video flow issues

• Troubleshoot emergency calling issues

• Troubleshoot PSTN connectivity issues

2. Troubleshoot issues with Microsoft Teams meetings and live events (20–25%)

• Troubleshoot Microsoft Teams meetings and live events issues

• Troubleshoot Microsoft Teams services

• Troubleshoot Microsoft Teams client issues

3. Troubleshoot federation issues (5–10%)

• Troubleshoot Microsoft Teams external federation issues

• Troubleshoot Microsoft Teams in-tenant federation issues

4. Troubleshoot issues signing into Microsoft Teams (10–15%)

• Troubleshoot account sign-in issues

• Troubleshoot guest access issues

5. Troubleshoot teams and channels (10–15%)

• Troubleshoot issues with apps

• Troubleshoot issues with Microsoft Teams channels

6. Troubleshoot issues with files (15–20%)

• Troubleshoot peer-to-peer (P2P) private chat files issues

• Troubleshoot file issues for private channels

• Troubleshoot file issues for standard channels