EXIN IT Service Management Foundation Bridge ISO/IEC 20000 Practice Exam

EXIN IT Service Management Foundation Bridge ISO/IEC 20000 is a certification for professionals with knowledge in IT service management and who want to bridge their understanding to the ISO/IEC 20000 standard. The EXIN IT Service Management Foundation Bridge ISO/IEC 20000 certification includes the principles and practices in the ISO/IEC 20000 framework, for IT service management. The cerrtification enables candidates to implement and manage service management systems, align IT services with business needs and improve service delivery quality. This certification is suitable for professionals looking to boost their career prospects in IT service management by complying to international standards.
Why is EXIN IT Service Management Foundation Bridge ISO/IEC 20000 important?

• Provides an understanding of the ISO/IEC 20000 standard for IT service management.
• Enhances knowledge of service management best practices.
• Improves alignment of IT services with business goals.
• Supports career advancement in IT service management roles.
• Facilitates implementation of effective service management systems.

Who should take the EXIN IT Service Management Foundation Bridge ISO/IEC 20000 Exam?

• IT Service Managers
• IT Consultants
• Service Delivery Managers
• IT Operations Managers
• Project Managers
• Change Managers
• Service Desk Managers
• IT Support Specialists
• Process Improvement Specialists
• Quality Assurance Managers

Skills Evaluated in EXIN IT Service Management

Candidates taking the certification exam on the EXIN IT Service Management Foundation Bridge ISO/IEC 20000 is evaluated for the following skills:

• Understanding of ISO/IEC 20000 principles and frameworks.
• Ability to implement service management best practices.
• Knowledge of service management processes and their interrelationships.
• Skills in service delivery and performance measurement.
• Competence in managing IT service lifecycle and improvement initiatives.

EXIN - ITSM (IT Service Management) Foundation Bridge - ISO/IEC 20000 Certification Course Outline
The EXIN - ITSM (Service Management) Foundation Bridge - ISO/IEC 20000 Certification covers the following topics -

1. Introduction to IT Service Management
2. Service Management System
3. The Operation of the Service Management System