Certificate in Grievance Handling

Grievance Handling

About Grievance Handling
A grievance is any dissatisfaction or feeling of injustice having a connection with one’s employment situ­ation which is brought to the attention of management. Speaking broadly, a grievance is any dissatisfac­tion that adversely affects organizational relations and productivity.

A grievance handling system serves as an outlet for employee frustrations, discontents, and gripes like a pressure release valve on a steam boiler. Employees do not have to keep their frustrations bottled up until eventually, discontent causes an explosion.

Why is Grievance Handling important?
A grievance process is designed to give employees and employers a fair and objective system to raise and review serious issues and complaints without bias.

Who should take the Grievance Handling Exam?
•    Human Resource professionals
•    Business owners or Entrepreneurs
•    Anyone who wants to assess their grievance handling skills
•    HR managers and senior executives
•    Human Resource consultants
•    Professionals working in outsourced companies responsible for human resources
•    Anyone interested in grievance handling

Grievance Handling Certification Course Outline
1. Grievance Handling
2. Discipline
3. Employee Exit
4. Industrial Disputes