Grievance Handling Practice Exam

About Grievance Handling
A grievance is any dissatisfaction or feeling of injustice having connection with one’s employment situ­ation which is brought to the attention of management. Speaking broadly, a grievance is any dissatisfac­tion that adversely affects organizational relations and productivity. To understand what a grievance is, it is necessary to distinguish between dissatisfaction, complaint, and grievance.
The discontent can arise out of real or imaginary reasons. When employees feel that injustice has been done to them, they have a grievance. The reason for such a feeling may be valid or invalid, legitimate or irrational, justifiable or ridiculous.

The discontent may be voiced or unvoiced, but it must find expression in some form. However, discontent per se is not a grievance. Initially, the employee may complain orally or in writing. If this is not looked into promptly, the employee feels a sense of lack of justice. Now, the discontent grows and takes the shape of a grievance.

A grievance handling system serves as an outlet for employee frustrations, discontents, and gripes like a pressure release value on a steam boiler. Employees do not have to keep their frustrations bottled up until eventually discontent causes explosion.

Why is Grievance Handling important?
A grievance process is designed to give employees and employers a fair and objective system to raise and review serious issues and complaints without bias.

A formal grievance procedure should support employees to raise concerns relating to a safe working environment without the fear of any negative repercussions. The knowledge that any concerns will be taken seriously and handled fairly will help to bolster staff morale and maintain levels of productivity. A thorough process will help to protect employees from arbitrary decisions made by management.
Having a structured grievance process in place should help employers to identify any unacceptable or unlawful gaps in their current approach to grievances, working in line with employee contracts and helping to enforce the terms of company contracts.  Having an agreed and approved process will also help to protect the brand or company image by avoiding the ‘bad press’ associated with a mishandled grievance

Who should take the Grievance Handling Exam?
•    Human Resource professionals
•    Business owners or Entrepreneurs
•    Anyone who wants to assess their grievance handling skills
•    HR managers and senior executives
•    Human Resource consultants
•    Professionals working in outsourced companies responsible for human resources
•    Anyone interested in grievance handling

Knowledge and Skills required for the Grievance Handling

Critical thinking and communication skills helps candidate to gain quick success for career in grievance handling.

Grievance Handling Practice Exam Objectives

Grievance Handling exam focuses on assessing your skills and knowledge in concepts and application of industrial disputes, employee exit and maintaining discipline.

Grievance Handling Practice Exam Pre-requisite

There are no prerequisites for the Grievance Handling exam.

Grievance Handling Certification Course Outline
1. Grievance Handling
1.1 Introduction
1.2 Dissatisfaction, Complaint and Grievance
1.3 Grievance Forms, Causes and Effects
1.4 Grievance Handling Procedure
1.5 Grievance Management in India

2. Discipline
2.1 What is Discipline
2.2 Indiscipline
2.3 Disciplinary Action
2.4 Disciplinary Action Procedure
2.5 Discharge or Dismissal

3. Employee Exit
3.1 Exit policy
3.2 Voluntary Retirement
3.3 Golden Handshake.
3.4 Termination
3.5 Dismissals

4. Industrial Disputes
4.1 What are Industrial Disputes
4.2 Industrial Disputes Resolution Mechanism (the Industrial Court, the Industrial Relations Department, the Labor Department.)
4.3 The Industrial Disputes Act, 1947
4.4 The Industrial Disputes (Central) Rules,1957
4.5 The Industrial Employment (Standing Orders) Rules
4.6 The Trade Unions Act
4.7 Privatization and Disinvestment
4.8 Positive Employee Relations

Exam Format and Information
Certification name – Grievance Handling Certification
Exam duration – 60 minutes
Exam type - Multiple Choice Questions
Eligibility / pre-requisite - None
Exam language - English
Exam format - Online
Passing score - 25
Exam Fees  - INR 1199