KPO
About KPO
Knowledge
process outsourcing is the purposeful allocation of relatively
high-level tasks involving specialized knowledge or problem-solving to
an outside organization or third party that has a high level of subject
matter expertise, often located in a different geographic region that
the company itself.
Why is KPO important?
Important Advantages of KPO
• Productivity improvement
• Optimum utilisation of the resources
• Reduction in cost
• Focus on core business areas
• Cater to changing customer demands
• Sophisticated technology at lower cost
Who should take the KPO Exam?
• Senior professionals
• Entrepreneurs
• Innovators
• Anyone who wants to assess their KPO skills
• Managers and senior executives
• Consultants
• Professionals working in outsourced companies responsible for KPO
• Any professional with skills and knowledge on KPO
• Anyone interested in KPO
• Students
KPO Certification Course Outline
1. KPO Basics
2. Marketing In KPO
3. Market Research
4. Financial Market Research
5. KPO Services
6. English ability