Managing Microsoft Teams (MS-700) Practice Exam

The Microsoft Teams Administrator certification (MS-700) empowers you to effectively plan, deploy, manage, and govern Microsoft Teams within your organization. This globally recognized credential equips you with the skills and knowledge to:

Who should take this Exam

• IT professionals responsible for managing Microsoft Teams environments.
• Helpdesk and technical support personnel assisting with Teams users.
• System administrators transitioning to cloud-based collaboration solutions.
• Individuals seeking career advancement in Microsoft Teams administration.

Key Roles and Responsibilities

• Plan and deploy Teams environments: Configure Teams settings, manage user licenses, and implement governance policies.
• Manage teams, channels, and chats: Create and manage teams, organize channels for specific collaboration needs, and control chat functionalities.
• Manage meetings and calling: Configure meeting settings, enable calling features, and ensure seamless communication experiences.
• Manage apps and bots: Integrate third-party applications and bots to enhance Teams functionality.
• Monitor and troubleshoot Teams: Utilize reporting tools, identify and resolve issues, and ensure optimal performance.
• Collaborate with other IT professionals: Work effectively with network administrators, security specialists, and other IT teams to manage Teams environments collaboratively.

Exam Details

• Format: 50-65 multiple-choice and multiple-select questions
• Time Limit: 2 hours
• Languages: English, Japanese, Simplified Chinese (other languages offered periodically)
  
• Passing Score: 700

Course Outline

Module 1 - Describe about configuring and managing a Teams environment (45–50%)

1.1 Explain planning and configuring network settings for Teams

• Learning to calculate network bandwidth capacity for Teams voice, video, meetings, and live events
• Learning to analyze network impact by using Network planner
• Learning to specify network ports and protocols used by Teams
• Learning to specify optimal network architecture for Teams
• Learning to assess network readiness and connectivity by using the Microsoft Teams Network Assessment Tool and Microsoft 365 network connectivity test tool

1.2 Explain managing security and compliance settings for Teams

• Learning to identify licensing requirements for security and compliance features
• Learning to specify security and compliance alert policies for Teams
• Learning to choose appropriate Teams administrator roles
• Learning to plan and configure Enhanced encryption policies
• Learning to plan and configure threat policies in Microsoft 365 Defender
• Learning to plan and configure retention policies
• Learning to plan and configure sensitivity labels and policies
• Learning to plan and configure data loss prevention (DLP) policies
• Learning to plan Conditional Access for Teams
• Learning to plan and configure information barrier (IB) policies
• Learning to identify appropriate use cases for communication compliance and insider risk management

1.3 Explain planning and implementing governance and lifecycle management

• Learning to identify licensing requirements for advanced lifecycle management of teams
• Learning to identify where Teams stores content
• Learning to plan and manage update policies, including Public Preview, Office Insider, and Targeted release
• Learning to create and manage policy packages in Teams
• Learning to plan and configure policy assignment for users and groups
• Learning to configure settings for Microsoft 365 group creation
• Learning to configure an expiration policy for Microsoft 365 groups
• Learning to configure a naming policy for Microsoft 365 groups, including blocked words
• Learning to archive, delete, or unarchive one or more teams
• Learning to restore or troubleshoot the deletion of a Microsoft 365 group
• Learning to identify when to use Microsoft Entra Access reviews for Teams and Groups.
• Learning to perform operations for Teams by using PowerShell

1.4 Explain configuring and managing external collaboration

• Learning to identify licensing requirements for external collaboration
• Learning to configure SharePoint Online and OneDrive external sharing settings
• Learning to configure External access in the Microsoft Teams admin center
• Learning to configure External collaboration settings in Microsoft Entra ID for guest access
• Learning to configure guest access and sharing in the Microsoft Teams admin center, Microsoft 365 admin center, or Microsoft Entra admin center
• Learning to control guest access to a specific team, including sensitivity labels and Microsoft Entra ID
• Learning to remove guests from Teams, including from a team or a tenant
• Learning to configure shared channels for external access
• Learning to configure and manage cross-tenant access for B2B direct connect in Microsoft Entra ID for shared channels

1.4 Explain managing Teams clients and devices

• Learning to identify licensing requirements for Teams Phone and resource accounts
• Learning to identify licensing requirements for Teams devices
• Learning to manage configuration profiles for Teams devices
• Learning to configure Teams Rooms accounts and systems
• Learning to manage device settings and firmware
• Learning to manage Teams device tags
• Learning to provision and configure remote sign-in for new devices

Module 2 - Describe managing teams, channels, chats, and apps (20–25%)

2.1 Explain creating and managing teams

• Learning to plan for a Microsoft Teams rollout by using Advisor for Teams
• Learning to create a team by using the Microsoft Teams admin center, Teams client, or the Teams PowerShell module
• Learning to create a team from an existing Microsoft 365 group, SharePoint site, or team
• Learning to create a team from a template
• Learning to create and manage Teams templates and template policies
• Learning to manage the membership of a team
• Learning to assign and modify user roles in a team
• Learning to manage a team in the Microsoft Teams admin center
• Learning to manage Teams environment settings in the Microsoft Teams admin center
• Learning to configure privacy and sensitivity settings for Teams

2.2 Explain managing channels and chats

• Learning to recommend channel types, including standard, private, and shared
• Learning to add, edit, and remove channels
• Learning to manage Teams channel settings
• Learning to create and manage teams policies for channels
• Learning to manage private and shared channel membership
• Learning to create and manage messaging policies

2.3 Explain managing apps for Teams

• Learning to manage Org-wide app settings in the Microsoft Teams admin center
• Learning to create and manage app permission policies
• Learning to create and manage app setup policies
• Learning to manage permissions and consent for apps, including blocking apps
• Learning to recommend appropriate extensibility options, including apps, connectors, tabs, meetings, and messaging extensions
• Learning to manage purchasing of apps in the Teams app store
• Learning to customize the appearance of the Teams app store
• Learning to customize the branded experience of an app
• Learning to upload an app to Teams

Module 3 - Describe managing meetings and calling (15–20%)

3.1 Explain managing meetings and events

• Learning to recommend meeting types, including live events, webinars, and virtual appointments
• Learning to enable enhanced meeting features for a user by assigning Microsoft Teams Premium licenses
• Learning to configure meeting settings
• Learning to create and manage meeting templates and template policies
• Learning to create and manage meeting policies
• Learning to create and manage conference bridges
• Learning to create and manage audio conferencing policies
• Learning to plan and configure live events settings and policies

3.2 Explain managing phone numbers and services for Teams Phone

• Learning to evaluate Public Switched Telephone Network (PSTN) options, including Calling Plan, Direct Routing, Operator Connect, and Teams Phone Mobile
• Learning to add, change, or remove an emergency address for an organization
• Learning to provision and manage phone numbers for users, services, and conferencing bridges
• Learning to assign, change, or remove a phone number for a user or a resource account
• Learning to create and manage resource accounts in the Microsoft Teams admin center
• Learning to manage voice settings and policies for users
• Learning to create and manage voicemail policies
• Learning to configure auto-attendants and call queues
• Learning to create and manage calling policies

Module 4 - Describe monitoring, reporting on, and troubleshooting Teams (10–15%)

4.1 Explain monitoring and reporting on Teams

• Learning to monitor and report on voice and meeting quality
• Learning to report on Teams usage, including team activity, app usage, active users, per-meeting metrics, and storage usage
• Learning to monitor and report on the creation and deletion of teams
• Learning to monitor and report on guest access
• Learning to monitor the Microsoft 365 network connectivity test tool
• Learning to manage feedback policies

4.2 Explain troubleshooting audio, video, and client issues

• Learning to collect client-side logs
• Learning to clear the Teams client cache
• Learning to troubleshoot issues by using self-help diagnostics for Teams