MB6-897: Microsoft Dynamics 365 for Retail (retiring December 31, 2019) Practice Exam

The MB6-897: Microsoft Dynamics 365 for Retail exam was designed to validate a candidate's skills and knowledge in implementing and configuring Microsoft Dynamics 365 for Retail solutions. It covers various aspects of retail functionality, including the management of retail channels, inventory, sales, and customer engagement. The exam tests the ability to implement and manage retail operations efficiently, making it suitable for professionals looking to demonstrate their expertise in the retail sector using Microsoft Dynamics 365. However, please note that this exam has retired as of December 31, 2019.
Why is MB6-897: Microsoft Dynamics 365 for Retail (retiring December 31, 2019) important?

• Validates expertise in implementing Microsoft Dynamics 365 for Retail solutions.
• Ensures understanding of retail management practices and workflows.
• Confirms skills in managing inventory, sales, and customer interactions.
• Enhances career prospects in retail and ERP implementation roles.
• Provides a competitive advantage in the job market for retail professionals.

Who should take the MB6-897: Microsoft Dynamics 365 for Retail (retiring December 31, 2019) Exam?

• Retail Consultant
• Dynamics 365 Developer
• Business Analyst
• ERP Implementation Specialist
• Retail Operations Manager
• IT Support Specialist

Skills Evaluated

Candidates taking the certification exam on the MB6-897: Microsoft Dynamics 365 for Retail (retiring December 31, 2019) is evaluated for the following skills:

• Configuring and managing retail channels and operations.
• Implementing inventory management solutions.
• Understanding customer engagement strategies within retail.
• Customizing Dynamics 365 for specific retail needs.
• Analyzing sales data and retail performance metrics.

MB6-897: Microsoft Dynamics 365 for Retail (retiring December 31, 2019) Certification Course Outline

The course outline of MB6-897: Microsoft Dynamics 365 for Retail (retiring December 31, 2019) Certification exam is as:

1. Set up and configure organizational parameters (20 – 25%)

• Model an organization
• Configure retail parameters
• Configure workflows
• Integrate stores
• Manage retail channels

2. Set up and Configure Point of Sale (10 - 15%)

• Perform Point of Sale (POS) set up processes
• Configure POS terminals
• Configure barcodes and labels

3. Set up and Configure Products (15 – 20%)

• Configure basic product parameters
• Build product category hierarchies
• Create and manage catalogs
• Manage delivery modes
• Manage direct delivery
• Manage pricing discounts
• Connect vendor information to products

4.Manage Retail Operations (15 – 20%)

• Manage workers
• Generate retail information reports
• Implement customer loyalty schemes and gift cards
• Manage journals
• Manage inventory replenishment
• Manage a call center

5. Conduct Retail Activities (25 – 30%)

• Perform POS operations
• Manage sale orders
• Manage customers
• Manage drawer operations and daily operations
• Manage installment billing
• Manage returns and Return Merchandise Authorization (RMA) processing