Microsoft Dynamics 365 Commerce Functional Consultant (MB-340) Practice Exam

The Microsoft Dynamics 365 Commerce Functional Consultant (MB-340) exam assesses the candidate's ability to implement, configure, and manage solutions for Dynamics 365 Commerce supporting retail operations. The person should ideally be one who possesses an understanding of the workflows related to retail, Point of Sale operations, inventory management, and also the customer engagement strategy with the assistance of Dynamics 365 Commerce.

Why is Microsoft Dynamics 365 Commerce Functional Consultant (MB-340) important?

• Validate skills in implementing and managing the Dynamics 365 Commerce solutions
• Help businesses to improve their retail and e-commerce operations through streamlined processes
• Demonstrate capabilities in point of sale (POS) systems and customer engagement tools
• Provides globally recognized certification that enhances the consultant and retail professional
• Improve skills in different domains like inventory management, order processing, and omnichannel strategies.
• Readies professionals to support complex retail workflows and e-commerce strategies.
  

Who should take the Microsoft Dynamics 365 Commerce Functional Consultant (MB-340) Exam?

• Dynamics 365 Commerce Functional Consultants
• Retail Operations Managers
• E-commerce Managers
• Solution Architects
• Business Analysts
• IT Consultants focused on Retail
• Technical Support Experts
• Systems Integrators

Skills Evaluated

Candidates taking the certification exam on the Microsoft Dynamics 365 Commerce Functional Consultant (MB-340) is evaluated for the following skills:

• Configuring and managing the core components and solutions of Dynamics 365 Commerce.
• Configuring and managing retail channels in an online or brick-and-mortar format.
• Inventory management, pricing, and product catalogue
• Implementation and activation of POS systems
• Customer loyalty programs and engagement tools management
• Order processing, fulfillment, and delivery
• E-commerce platforms; configuration and management
• Management of retail businesses through handling payments, returns, and monetary transactions
• Business data analysis on ways to improve retailing, customer experience, and more.

Microsoft Dynamics 365 Commerce Functional Consultant (MB-340) Certification Course Outline

The Microsoft Dynamics 365 Commerce Functional Consultant (MB-340) certification covers the following topics -

Configure Dynamics 365 Commerce Headquarters (25–30%)

• Configure prerequisites and commerce parameters
• Describe and configure additional functionality
• Manage statements
• Configure Distributed Order Management (DOM)
• Configure order fulfillment

Configure products, prices, discounts, loyalty, and affiliations (25–30%)

• Configure products and merchandising
• Manage pricing
• Manage discounts and promotions
• Manage customers, loyalty, and affiliations

Manage Point of Sale (POS) in Dynamics 365 Commerce (15–20%)

• Configure retail stores
• Manage store inventory
• Perform POS operations

Configure and manage Dynamics 365 Commerce call centers (10–15%)

• Configure call centers
• Configure continuity orders and installment billing
• Manage call centers

Manage e-commerce (15–20%)

• Configure an e-commerce channel
• Manage e-commerce content
• Operate an e-commerce channel
• Configure business-to-business (B2B) e-commerce