Microsoft Dynamics 365 for Field Service (Exam MB-240) Practice Exam

The Microsoft Dynamics 365 for Field Service (MB-240) exam validates your ability to configure, manage, and optimize field service operations using Microsoft Dynamics 365 for Field Service.  

Who Should Take This Exam?

This certification is ideal for:

• Dynamics 365 Functional Consultants: Those focusing on implementing and configuring Dynamics 365 for Field Service solutions.
• Field Service Dispatchers: Individuals seeking to validate their knowledge in managing field service resources and workflows within Dynamics 365.
• Service Delivery Managers: Professionals aiming to demonstrate their understanding of Dynamics 365 for Field Service functionalities to optimize service delivery.

Prerequisites

There are no formal prerequisites for taking the exam. However, a solid understanding of field service concepts and experience with Dynamics 365 or similar CRM systems would be beneficial.

Roles and Responsibilities 

• Dynamics 365 for Field Service Functional Consultant: Implementing, configuring, and customizing Dynamics 365 for Field Service solutions to meet specific business needs.
• Field Service Dispatcher (Advanced): Leveraging Dynamics 365 for Field Service to optimize scheduling, dispatching, and resource management for field service operations.
• Service Delivery Specialist: Utilizing Dynamics 365 for Field Service functionalities to manage work orders, track service progress, and ensure efficient service delivery.

Exam Details 

• Exam Duration 120 mins
• Exam Format Multiple Choice and Multi-Response Questions
• Number of Questions 40-60 Questions
• Eligibility/Pre-Requisite NIL

Course Structure

The Microsoft Dynamics 365 for Field Service (Exam MB-240) Exam covers the latest exam updates and topics -

Module 1 - Configure field service applications (15-20%)

• Configure settings
• Configure product and service pricing
• Configure bookable resources
• Integrate other tools with Field Service

Module 2 - managing work orders (15-20%)

• Describe the work order lifecycle
• Create and managing work orders
• managing incidents
• Create and managing agreements
• Create and use inspections

Module 3 - Schedule and dispatch work orders (25-30%)

• managing scheduling options
• Implement schedule boards
• Implement the Schedule Assistant
• Optimize resource scheduling
• Configure Universal Resource Scheduling

Module 4 - managing field service mobility (10-15%)

• Install the mobile application
• Configure the mobile application

Module 5 - managing inventory and purchasing (5-10%)

• managing inventory and warehouses
• managing purchasing and product returns

Module 6 - Implement Connected Field Service (10-15%)

• Describe use cases for Internet of Things (IoT)