Microsoft Dynamics 365 for Retail (MB6-897) Practice Exam

The Microsoft Dynamics 365 for Retail (MB6-897) exam is designed to validate a candidate's knowledge and skills in implementing and managing retail solutions using Microsoft Dynamics 365. This certification focuses on the various components of the retail management solution, including channel management, merchandising, store operations, and customer engagement strategies. Candidates will be assessed on their ability to configure and customize the Dynamics 365 for Retail application, ensuring they can effectively leverage its features to optimize retail operations and enhance customer experiences.
Why is Microsoft Dynamics 365 for Retail (MB6-897) important?

• Validates expertise in implementing retail solutions using Microsoft Dynamics 365.
• Enhances career opportunities in the retail industry by demonstrating specialized skills.
• Ensures proficiency in managing retail operations and customer engagement effectively.
• Helps organizations improve their retail management strategies through certified professionals.
• Provides recognition of one's skills in utilizing advanced retail technologies.
• Supports career advancement in roles focused on retail management and technology integration.
• Prepares professionals to address the unique challenges of modern retail environments.

Who should take the Microsoft Dynamics 365 for Retail (MB6-897) Exam?

• Retail Business Analysts
• Dynamics 365 Consultants
• Retail Managers
• Solution Architects
• IT Professionals in Retail
• Business Process Analysts
• ERP Implementation Specialists
• Project Managers in Retail

Skills Evaluated

Candidates taking the certification exam on the Microsoft Dynamics 365 for Retail (MB6-897) is evaluated for the following skills:

• Configuring and managing the retail channel and store operations.
• Implementing and managing merchandising processes.
• Utilizing customer engagement tools to enhance the shopping experience.
• Setting up and managing inventory and supply chain processes.
• Analyzing data and reporting for retail performance metrics.
• Customizing Dynamics 365 for Retail applications to meet business needs.
• Understanding integration points with other Microsoft Dynamics 365 modules.

Microsoft Dynamics 365 for Retail (MB6-897) Certification Course Outline

The Microsoft Dynamics 365 Business Central Developer (MB-820) certification covers the following topics -

Set up and configure organizational parameters (20 – 25%)

• Model an organization
• Configure retail parameters
• Configure workflows
• Integrate stores
• Manage retail channels

Set up and Configure Point of Sale (10 – 15%)

• Perform Point of Sale (POS) set up processes
• Configure POS terminals
• Configure bar codes and labels

Set up and Configure Products (15 – 20%)

• Configure basic product parameters
• Build product category hierarchies
• Create and manage catalogs
• Manage delivery modes
• Manage direct delivery
• Manage Pricing Discounts
• Connect vendor information to products

Manage Retail Operations (15 – 20%)

• Manage workers
• Generate retail information reports
• Implement customer loyalty schemes and gift cards
• Manage journals
• Manage inventory replenishment and fulfillment
• Manage a call center

Conduct Retail Activities (25 – 30%)

• Perform POS operations
• Manage sale orders
• Manage customers
• Manage drawer operations and daily operations
• Manage installment billing
• Manage returns and Return Merchandise Authorization (RMA) processing