Microsoft Dynamics 365 Fundamentals (CRM) MB-910 Exam

The MB-910 exam assesses your foundational knowledge of Microsoft Dynamics 365 Customer Relationship Management (CRM) applications. It validates your understanding of core functionalities, deployment options, and the overall value proposition of Dynamics 365 CRM for businesses.

This exam is ideal for individuals new to Dynamics 365 CRM, including:

• Sales professionals or customer service representatives who want to enhance their CRM skills
• Business analysts or project managers involved in CRM implementations
• Anyone interested in pursuing a career in Dynamics 365 or customer relationship management

The Exam covers the following topics - 

• Domain 1: Learn about Dynamics 365 Customer Insights (15–20%)
• Domain 2: Understand Dynamics 365 Sales (20–25%)
• Domain 3: Understand Dynamics 365 Customer Service (20–25%)
• Domain 4: Learn about Dynamics 365 Field Service (15–20%)
• Domain 5: Exploring the core capabilities of customer engagement apps in Dynamics 365 (15–20%)

The MB-910 exam is a proctored online exam delivered at a secure testing center or via online proctoring. It consists of multiple-choice questions with a set time limit.

You need to achieve a minimum score of 700 out of a possible 1000 points to pass the exam.

• Official study guide: This guide provides a comprehensive overview of the exam topics.
• Microsoft Learn modules: Free online training modules cover core functionalities of Dynamics 365 CRM.
• Practice tests: Several vendors offer practice tests to help you assess your knowledge and identify areas needing improvement.

• Boosting your job prospects in CRM-related fields
• Gaining a competitive edge in the job market
• Validating your knowledge for further Dynamics 365 specializations

The official Microsoft website provides the most up-to-date details about the MB-910 exam, including the latest study guide, skills measured, and registration process.