Privacy Policy

Privacy Policy 

1. Introduction

We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines the types of information we collect, how we use it, and the steps we take to safeguard it.

2. Information

We Collect We collect various types of information in connection with the services we provide, including :

a. Personal Information:

• Name
• Email address
• Phone number
• Billing information
• Professional details (e.g., job title, company name)

b. Usage Data:

• IP address
• Browser type and version
• Pages visited
• Time spent on pages
• Referring site details

c. Course and Assessment Data:

• Courses enrolled in
• Progress and completion status
• Assessment results and feedback

3. How We Use Your Information We use the information we collect for the following purposes?

a. To Provide and Improve Our Services:

• To register you for courses and certifications
• To track and display your progress
• To improve our courses, assessments, and website functionality

b. To Communicate With You:

• To send course-related notifications
• To respond to your inquiries and provide customer support
• To send marketing and promotional materials, if you have opted in

c. For Security and Legal Compliance:

• To protect the security of our website and services
• To comply with legal obligations and respond to legal requests

4. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with:

a. Service Providers:

• Companies that provide services on our behalf, such as payment processing, data analysis, email delivery, and customer support.

b. Legal and Regulatory Authorities:

• If required by law or to protect our rights and property, we may disclose your information to regulatory authorities or other third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or destruction. However, no internet transmission is completely secure, and we cannot guarantee its absolute security.

6. Your Rights and Choices 

You have the right to:

a. Access and Update Your Information:

• You can access and update your personal information by logging into your account.

b. Opt-Out of Marketing Communications:

• You can opt-out of receiving marketing communications by following the unsubscribe instructions included in the emails.

c. Delete Your Account:

• You can request the deletion of your account and personal information by contacting our customer support.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. You can control the use of cookies through your browser settings.

8. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete it promptly.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new Privacy Policy on our website and updating the effective date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

The Awesome Company

• Address: 711, Tower - 2, Pearls Omaxe Tower, Netaji Subhash Place, Delhi, 110034
• Email ID: [email protected]
• Phone Number: +91-11 4734 4723

By using our website and services, you agree to the terms of this Privacy Policy.

Skilr.com respects your privacy and is committed to protecting your personal information. Thank you for trusting us with your educational and certification needs.

Refund Policy 

We strive to provide high-quality online learning and certification assessment services. However, we understand that there may be circumstances where you may need to request a refund. This Refund Policy outlines the conditions under which refunds are granted.

1. General Refund Conditions

Refunds may be granted under the following conditions:

a. Course Cancellations:

• If we cancel a course or certification assessment for any reason, you are entitled to a full refund of the fees paid.

Refund Policy for Video Courses and Practice Tests:

If you are dissatisfied with our video courses or practice tests, we are prepared to process refunds based on the following terms:

• Refunds will be processed back to the original payment method used for the purchase.
• Refunds are subject to a 5% processing fee deduction.
• Note - Even if you have requested a refund in case of failure to pass the exam, your refund will not be processed if you are unable to submit acceptable proof of failure (such as an email from the vendor, scorecard, etc.).

KINDLY NOTE

Purchases made during sales periods such as Black Friday, Christmas, New Year, or any deals offering 40% or more discounts, which are already associated with higher discounts and offers, are non-refundable. Additionally, applying additional coupon codes during these sales periods is not allowed.

b. Technical Issues:

• If you experience significant technical issues that prevent you from accessing the course materials or completing the assessments, and these issues cannot be resolved within a reasonable time frame, you may be eligible for a full or partial refund.

2. Refund Requests

To request a refund, please contact our customer support team at [email protected] within 7 days, of the purchase date. Your refund request should include:

• Your full name
• Your email address
• The course or assessment name
• The reason for the refund request

3. Refund Process

Once we receive your refund request, we will review it and notify you of the status within 7 business days. If your request is approved, we will process the refund to the original method of payment after deduction as applicable.

4. Non-Refundable Conditions

Refunds will not be granted under the following conditions:

a. Course Completion:

• If you have completed the course or certification assessment and received a certificate of completion, you are not eligible for a refund.

b. Change of Mind:

• Refunds will not be granted for changes of mind or if you decide that the course or assessment is no longer suitable for your needs after you have accessed the materials.

c. Violations of Terms:

• If your account has been suspended or terminated due to a violation of our Terms and Conditions, you are not eligible for a refund.

5. Partial Refunds

In certain cases, we may offer partial refunds based on the extent of your usage of the course or assessment materials. This will be determined on a case-by-case basis.

6. Contact Us

If you have any questions or concerns about this Refund Policy or need assistance with a refund request, please contact us at:

The Awesome Company

• 711, Tower - 2, Pearls Omaxe Tower, Netaji Subhash Place, Delhi, 110034
• [email protected]
• +91-11 4734 4723

By using our website and services, you agree to this Refund Policy. We value your satisfaction and are committed to providing a positive learning experience.

Governing Law and Jurisdiction

All the actions, controversies, and disputes with respect to the User’s use of Services (referred to individually as "Claim") and, come under the scope of terms in this Section. 

User expressly submits to the individual and exclusive jurisdiction and location of the courts in the State of New Delhi in the Republic of India, for any Claim.

User expressly agrees that any Claim would be governed and construed in accordance with the laws of the Republic of India.