Relationship Management Practice Exam
About Relationship Management
Relationship
Management is a strategy for managing all your company's relationships
and interactions with your customers and potential customers. It helps
you improve your profitability.
Why is Relationship Management important?
Relationship Management helps in providing better service to the customers and developing effective customer relationships.
Who should take the Relationship Management Exam?
• Customer service or support professionals
• Business owners
• Anyone who wants to assess their customer relationship skills
• Customer service or support managers and senior executives
• Customer relationship consultants
• Professionals working in outsourced companies responsible for customer service or support
• Anyone interested in customer service or support
Relationship Management Certification Course Outline
1. Customer Service
2. Customer Handling
3. Customer Expectations
4. Customer Needs
5. Consumer Perception
6. Consumer Attitudes
7. Customers Listening and Tools