Sales Retail

Sales Retail

Sales Retail is the process of selling products or services to customers at stores, showrooms, or other retail outlets or e-commerce websites. Retail sales involve direct selling to the customer and where customer walks into the online or offline store to purchase product or service. It also involves customer service, product promotion, sales transactions, and inventory management. It aims to provide easy to access point of product or service with increased profits by better understanding customer needs by retail sales persons using sales techniques and product knowledge.

Certification in Sales Retail certifies your skills and knowledge in sales techniques, customer service, and retail management. This certification assess you in product knowledge, sales strategies, customer relationship management, and retail operations.
Why is Sales Retail certification important?

• Demonstrates your proficiency in customer engagement, product knowledge, and sales techniques.
• Increases your employability in the retail industry.
• Enhances your career prospects in retail management roles.
• Provides you a competitive edge in the job market, particularly in high-demand retail sectors.
• Supports your professional development and continuous learning.
• Increases your earning potential.
• Builds your credibility and trust with customers.
• Encourages your career growth opportunities.

Who should take the Sales Retail Exam?

• Retail Sales Associate
• Retail Manager
• Sales Supervisor
• Customer Service Representative
• Sales Consultant
• Retail Operations Manager
• Sales Coordinator
• Store Manager
• Merchandiser
• Retail Trainer
• E-commerce Sales Specialist
• Regional Sales Manager
• Brand Ambassador
• Key Account Manager
• Product Specialist

Sales Retail Certification Course Outline
The course outline for Sales Retail certification is as below -

 

Introduction to Retail Sales

Customer Service and Relationship Building

Sales Techniques and Strategies

Retail Operations and Management

Product Knowledge and Specialization

Point of Sale (POS) Systems and Retail Technology

Sales Forecasting and Target Setting

Market Trends and Consumer Behavior

Communication and Negotiation Skills