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Certificate in Sales Support

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Certificate in Sales Support

The Certificate in Sales Support equips individuals with the knowledge and skills necessary to provide effective support to a sales team. This program is ideal for those who want to pursue careers in customer service, account management, or other sales support roles.

Who Should Take This Exam?

This exam is ideal for:

  • Individuals with a background in customer service seeking to specialize in sales support.
  • Entry-level professionals interested in a career supporting a sales team.
  • Recent graduates looking to break into the sales industry in a support role.

Required Skills

To succeed in this field, you should possess:

  • Strong communication and interpersonal skills.
  • Excellent customer service skills and a focus on building positive relationships.
  • Ability to work independently and manage multiple tasks effectively.
  • Proficient in administrative skills and utilizing customer relationship management (CRM) software.
  • Understanding of the sales process and the needs of the sales team.

Importance of the Exam

Earning a Certificate in Sales Support demonstrates your qualifications to provide valuable support to a sales team. It validates your understanding of sales processes, customer service best practices, and the ability to use relevant sales tools. This certification can increase your job prospects in the sales industry.

Exam Course Outline

  • Sales Support Fundamentals
  • Customer Service for Sales Support
  • Administrative Skills for Sales Support
  • Communication & Collaboration in Sales
  • Sales Tools & Technology for Support

Certificate in Sales Support FAQs

It will be a computer-based exam. The exam can be taken from anywhere around the world.

You have to score 25/50 to pass the exam.

No there is no negative marking

There will be 50 questions of 1 mark each

You can directly go to the certification exam page and register for the exam.

You will be required to re-register and appear for the exam. There is no limit on exam retake.

The result will be declared immediately on submission.

The purpose of the exam is to assess your knowledge and skills in providing effective support to a sales team. It demonstrates your competency to potential employers seeking qualified sales support professionals.

Individuals interested in careers as Sales Support Representatives, Customer Success Representatives, Account Management Specialists, or other sales support roles can benefit from taking this exam.

This certification can open doors to various careers within sales support, including Sales Support Representative, Customer Success Representative, Account Management Specialist, Business Development Associate (support focus), and Sales Operations Associate.

The demand for skilled sales support professionals remains high, as sales teams rely on their expertise to handle administrative tasks, provide customer service, and ensure smooth sales operations.


You'll gain strong customer service skills, proficiency in administrative tasks and CRM software, and the ability to effectively communicate and collaborate with the sales team to contribute to their success.

Sales support professionals provide a variety of administrative, technical, and customer service tasks to support the sales team. They may  schedule appointments, manage customer data, create sales proposals, answer client inquiries, and assist with onboarding new customers. They play a vital role in ensuring the smooth operation of the sales process.