Salesforce Advanced Administrator (CRT-211) Practice Exam

The Salesforce Certified Advanced Administrator program is designed for individuals having the skills and expertise of an experienced Salesforce Administrator. This exam covers a wide spectrum, including the applications, features, and functions accessible to end-users, as well as the advanced configuration, management, and application extension options available to Administrators across the Salesforce platform.

Within the Salesforce Certified Administrator program, there are two certifications. The first is the Salesforce Certified Administrator credential, which concentrates on the features and functionalities utilized in maintaining a Salesforce implementation.

The second certification in this program is the Salesforce Certified Advanced Administrator. This certification is for Salesforce Certified Administrators who have acquired proficiency in Salesforce configuration maintenance, can demonstrate comprehension of administration best practices, and possess the ability to utilize advanced features and functionalities to address various business challenges.

Who should take the exam?

The Salesforce Certified Advanced Administrator examination is for individuals who have experience working as Salesforce Administrators, with practical application of the skills and concepts. This individual is a Salesforce Certified Administrator who has completed the Administer, Extend, and Automate Salesforce (ADX211) course from Salesforce or an Authorized Training Center or possesses equivalent experience and knowledge. Additionally, the candidate has dedicated time to studying the course materials and supplementary materials provided by Salesforce.

The candidate should demonstrate comprehensive knowledge of the full range of application capabilities, features, and functions available to end-users, as well as the configuration and management options accessible to Administrators across the Salesforce platform. Proficiency in administration tasks at an expert level, utilizing the complete set of Salesforce features outlined in the exam, is expected.

The candidate is capable of learning Salesforce's advanced administration capabilities to address specific business challenges and automate complex processes. Furthermore, they must be familiar with recommending configuration enhancements and best practices to optimize and extend an organization's utilization of Salesforce. Continuously seeking out and evaluating new functionality for potential organizational benefits is also a key attribute.

What are the skills requirements for the exam?

Specific skills expected of the candidate include:

• Defining record and field data access according to business requirements.
• Creating custom objects and specifying appropriate relationship types.
• Setting up and configuring Sales and Service Cloud applications.
• Understanding the capabilities of forecasting.
• Configuring Salesforce Knowledge and entitlements.
• Assessing, cleansing, and maintaining data quality using standard Salesforce functionality.
• Understanding sandbox capabilities and utilizing tools for data migration between environments.
• Utilizing various reporting features such as custom report types, reporting snapshots, complex charting, custom summary formulas, bucketing, joined reports, and cross-filters to build reports meeting complex business needs.
• Enhancing dashboards with dynamic elements and dashboard filters.
• Creating flows, workflow rules, approval processes, and formula fields to automate intricate business processes.

Exam Details

• Exam Name: Salesforce Certified Advanced Administrator
• Exam Languages: English
• Exam Questions: 60 Questions
• Time: 105 minutes
• Passing Score: 65%

Salesforce Advanced Administrator (CRT-211) Exam Topics

The exam covers the following topics - 

Domain 1: Learn about Security and Access: 20%

• Given a scenario, determine the implications to record and field data access (Sharing model, controlled by parent, grant access by hierarchies, dashboard and report folders access, email folder access, Territory Management).
• Compare and contrast the capabilities of custom profiles, permission sets, and delegated administration.
• Given a scenario determine the implications of user authentication.
• Compare and contrast the capabilities of a complex business model. (Person accounts, Account, Contacts, and Contact to multiple Accounts.)

Domain 2: Understand Objects and Applications: 19%

• Given a scenario, determine the appropriate solution to enhance or extend objects. (master-detail, lookup, junction object, related list, record type, schema builder, and object creator).
• Given a scenario, determine the appropriate solution to enhance or extend the UI/UX with applications. (app manager, lightning app builder, dynamic forms, standard lightning page components, console, and lightning page analyze button.)

Domain 3: Learn about Auditing and Monitoring: 10%

• Given a scenario, determine the appropriate tools for monitoring and troubleshooting system activity (debug log, set up audit trail).
• Explain how to ensure sensitive data is setup to support a business/legal/compliance use case in production and sandbox environments.
• Explain how to review and troubleshoot security settings including pending updates that may change system access.

Domain 4: Cloud Applications: 11%

• Describe the features of Salesforce which enable Sales users to conduct the sale process, including products, price books, schedules, orders, and quotes
• Distinguish and understand the implications and capabilities of Forecasting and Territory Management
• Explain how to create and maintain Salesforce Knowledge (article record types, data categories).
• Explain how to create and maintain service entitlements and entitlement processes.
• Describe the features of Salesforce which enable interaction between support agents and customers (Chat, Case Feed, Service Cloud Console, Experience Cloud sites, Omni-Channel).
• Given a scenario, understand the standard Salesforce suite of products that enable extending the core platform.

Domain 5: Understand Data and Analytics Management: 13%

• Explain the tools and best practices for assessing, improving and enriching data quality. (data types, validation, managing duplicates, enriching, archiving).
• Given a scenario, determine the appropriate analytic tools to meet complex reporting requirements (custom report types, reporting snapshots, complex charting, custom summary formulas, bucketing, joined reports, cross filters, dynamic dashboards, dashboard filters).
• Understand methods to connect to, access, backup/restore, or archive data outside of the Salesforce platform. (big objects, data warehouse, external objects, data lakes, third-party solutions, and Salesforce Connect).
• Given a scenario, identify the appropriate tools and methods for importing data into Salesforce. (data import wizard, data loader, and external ID).

Domain 6: Environment Management and Deployment: 7%

• Describe the options available to move metadata between environments (change sets, sandboxes, and AppExchange - managed/unmanaged).
• Describe the capabilities and best practices for using change sets to move metadata between environments.

Domain 7: Understand Process Automation: 20%

• Given a complex scenario, determine the solution using the best tool, or combination of tools to solve a business problem
• Given a scenario identify the appropriate tool or method for troubleshooting declarative automation.
• Given a scenario, explain the capabilities and limitations of each declarative automation tool.
• Understand the implications of the order of execution when using automation tools.