Salesforce B2C Commerce Architect (CCD-102) Practice Exam

The Salesforce B2C Commerce Architect (CCD-102) certification validates a professional's ability to design, implement, and manage highly scalable and customizable commerce solutions using Salesforce B2C Commerce Cloud. Architects in this role oversee the technical architecture, integration, and data models for complex e-commerce systems, ensuring that these systems meet business goals and deliver seamless, personalized shopping experiences for end users. This certification is ideal for professionals who lead e-commerce projects from a technical perspective, focusing on performance, scalability, security, and usability.
Why is Salesforce B2C Commerce Architect (CCD-102) important?

• Validates expertise in architecting large-scale e-commerce solutions using Salesforce B2C Commerce Cloud.
• Ensures ability to design scalable, customizable, and secure e-commerce systems.
• Aligns business needs with technical architecture and solution design.
• Supports integration with third-party systems, APIs, and other Salesforce products.
• Enhances the ability to optimize performance and user experience in e-commerce environments.
• Demonstrates proficiency in managing complex data models and system architectures.
• Strengthens security best practices for handling sensitive customer and transaction data.
• Enables leadership in technical design and development for commerce implementations.

Who should take the Salesforce B2C Commerce Architect (CCD-102) Exam?

• Salesforce B2C Commerce Architect
• E-commerce Solution Architect
• Salesforce Technical Architect
• Senior Web Developer with B2C Commerce focus
• IT Director for E-commerce Solutions
• Salesforce B2C Commerce Cloud Consultant
• Technical Lead for B2C Commerce projects
• Integration Architect for Commerce Systems

Skills Evaluated

Candidates taking the certification exam on the Salesforce B2C Commerce Architect (CCD-102) is evaluated for the following skills:

• Proficiency in Salesforce B2C Commerce Cloud architecture and multi-site design.
• Knowledge of designing scalable, secure e-commerce solutions.
• Expertise in integration with third-party systems and Salesforce products.
• Ability to manage data models and optimize performance for e-commerce solutions.
• Strong understanding of security and compliance standards in online commerce.
• Capability to implement personalized shopping experiences through custom features.
• Knowledge of troubleshooting and performance optimization techniques.
• Leadership in managing development teams and collaborating with business stakeholders.

Salesforce B2C Commerce Architect (CCD-102) Certification Course Outline
The Salesforce B2C Commerce Architect (CCD-102) Certification covers the following topics -

1. Design/Discovery: 29%

• Given a customer's business requirement, create a technical specification that accurately reflects the business requirement.

• Given business and technical requirement details, create standard technical artifacts that are complementary and accurate to the design and project needs.

• Given business and technical requirement details, review implementation specifications for solutions, future growth, and gap analysis to stakeholders and provide analysis to defend if necessary.

• Given systems integration requirements and technical details, evaluate applicable versions of AppExchange solutions, third-party technical specifications, and API documentation for integrations.

• Given the systems that are interacting with the platform, evaluate the integration points, data type and volume, and data migration approach, plus diagram the system architecture.

2. Build: 19%

• Given a set of technical specifications, evaluate the implementation process to ensure the solution meets the business requirements.

• Given an implementation, validate that best practices are followed and guide their usage so that the end solution is secure, performant, and modular.

• Given a complex issue or set of issues, guide a development team in the steps toward resolution.

• Given an implementation and known key performance indicators (KPIs), support in load testing, evaluate results, and ensure the implementation meets expectations.

• Given a collection of cartridges and data, define a process to compile and deploy to Salesforce environments.

3. Monitoring/Troubleshooting: 14%

• Given an implementation, evaluate the end-to-end needs for custom logging configuration and the ability to leverage Log Center, and investigate other tools required to identify potential and existing issues for governance, trust, and best practices.

• Given an implementation performance issue, demonstrate the ability to identify and address existing and potential performance issues, including quota violations, cache utilization, service timeouts, and optimization opportunities.

• Given an implementation issue, demonstrate the ability to identify root causes and recommend solutions.

• Given an implementation, evaluate and adjust the system proactively to ensure a healthy, scalable system for current and future business operational needs.

4. Integrations and Customizations: 22%

• Given a business requirement of integrating with a third-party web service, identify which protocol (SOAP/REST) and which approach (real-time vs. batch processing) should be used and then apply all security strategies and best practices that SFCC can support.

• Given a set of batch process requirements, leverage the productized Job Framework for batch process integration.

• Given a list of third-party AppExchange solutions, identify legacy code that still uses Pipelines and define an integration approach with Controllers.

• Given a set of real-time integration requirements, leverage the productized Service Framework for real-time integration.

5. Launch: 16%

• Given requirements for a site, set up aliases that follow SEO best practices and accurately land customers on the desired domain, locale, and currency.

• Given a site launch checklist, identify required rollback steps, plan post-production activities, and ensure all launch tasks are completed.

• Given a site launch, monitor launch activities that cover all system health indicators.

• Given dependencies between sources of site data, define jobs and data replication schedules.

• Given data migration scenarios, plan and support the data migration process.